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To validate that the work of all engineers is performed to the required standards, as set out by Gas Safety Regulations and Sureserve Compliance
To identify any gaps in an engineer's knowledge and provide feedback to line managers where additional training is required
Serious complaint jobs may need to be visited
A clear record of events must be documented, including issues such as poor workmanship, gas safety concerns, and CO risks
Following visits, photographic evidence must be uploaded via PDA, along with full reports and recommendations
A QC Inspector will ensure sufficient quality checks are carried out across the area throughout the year to meet client needs and demonstrate that standards are being achieved
To ensure engineers comply with all health and safety requirements
All issued equipment must be fit for purpose and free from defects, including: PPE, Vehicles, Ladders
Regular HSE checks must be conducted with each engineer within the geographical contract area
To confidently engage with client representatives and communicate relevant information through the correct channels
To understand servicing, breakdowns, and installation work (where required), and identify ways to improve engineers' working practices
To recognise that honest reporting is essential for the development of engineers, the team, and the company
To resolve any reasonable issues raised by tenants or clients
To record and report unsafe or poor workmanship in a constructive and professional manner, ensuring sensitivity to avoid alarming tenants
To assess and mentor new starters and newly qualified engineers
To be self-motivated and capable of working unsupervised
To assess issues effectively and bring them to a swift resolution
There may be occasions where work outside normal hours is required
Extensive travel across business areas may be necessary
Additional tasks outside this specification may be assigned
To ensure agreed targets are met and management systems are regularly updated
To fully research and understand each client's contractual requirements
To actively seek industry updates and present these to the team during toolbox talks when required
Requirements:
Validate that the work of all engineers is performed to the required standards, as set out by Gas Safety Regulations and Sureserve Compliance
Identify any gaps in an engineer's knowledge and provide feedback to line managers where additional training is required
Serious complaint jobs may need to be visited
A clear record of events must be documented, including issues such as poor workmanship, gas safety concerns, and CO risks
Following visits, photographic evidence must be uploaded via PDA, along with full reports and recommendations
A QC Inspector will ensure sufficient quality checks are carried out across the area throughout the year to meet client needs and demonstrate that standards are being achieved
Ensure engineers comply with all health and safety requirements
All issued equipment must be fit for purpose and free from defects, including: PPE, Vehicles, Ladders
Regular HSE checks must be conducted with each engineer within the geographical contract area
Confidently engage with client representatives and communicate relevant information through the correct channels
Understand servicing, breakdowns, and installation work (where required), and identify ways to improve engineers' working practices
Recognize that honest reporting is essential for the development of engineers, the team, and the company
Resolve any reasonable issues raised by tenants or clients
Record and report unsafe or poor workmanship in a constructive and professional manner, ensuring sensitivity to avoid alarming tenants
Assess and mentor new starters and newly qualified engineers
Be self-motivated and capable of working unsupervised
Assess issues effectively and bring them to a swift resolution
Work outside normal hours may be required
Extensive travel across business areas may be necessary
Additional tasks outside this specification may be assigned
Ensure agreed targets are met and management systems are regularly updated
Fully research and understand each client's contractual requirements
Actively seek industry updates and present these to the team during toolbox talks when required