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Deliver safe, efficient assessments and top‑tier customer service to keep every project compliant and running smoothly. Attend sites to prepare comprehensive and accurate specifications and quotes for installation projects, ensuring all details are communicated to relevant stakeholders. The role involves providing support and guidance to engineers during projects and conducting quality inspections upon completion to ensure compliance.
Job Responsibility:
Prepare detailed and accurate specifications for installations following site visits
Order all necessary parts and subcontracted services for confirmed installations
Relay installation details to all relevant parties, providing both on-site and off-site support and guidance to engineers
Manage the day-to-day operations of operatives, providing technical support, encouragement, and training
Serve as a key contact for clients, assisting in developing relationships and resolving problematic jobs
Promote the importance of quality work and professional attitudes
Address recalls after an engineer has attended a property more than twice
Ensure client contractual and specific requirements are met and, where possible, exceeded
Convey company procedures and client requirements to operatives through daily contact and structured monthly Toolbox Talks
Assist the Head of Region and Install Manager with training requirements and technical support for both existing engineers and new starters
Conduct quality checks and health and safety audits to a predetermined target volume
Requirements:
NVQ Level 2/3 in Heating and Ventilation or equivalent
Valid domestic and/or commercial gas qualifications (CCN1, CENWAT, HTR1, CKR1)
Valid UK driving licence
Previous practical experience in heating system surveys or domestic installation projects
Solid understanding of gas safety regulations and industry standards
Strong problem-solving skills and the ability to work independently
What we offer:
Company vehicle and fuel card supplied
Uniform, PPE & mobile device supplied
Contributory pension scheme
Life assurance
20 days + Bank holidays
Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
Bike2Work Scheme
EV Car Scheme
Employee engagement events and “Employee Voice” programmes
Strong opportunities for career growth and development