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Garden Centre Shop Manager

United Kingdom, Romsey 30000.00 GBP / Year · Job Posted March 05, 2026
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Job Description

Our Hillier Garden Centre at Braishfield, is a well-established and popular destination for gardening enthusiasts, offering a wide range of plants, gifts, outdoor living product and expert advice. The primary purpose of the Garden Centre Shop Manager role is to oversee the day-to-day operations within the shop of the garden centre. This includes ensuring high standards of customer service and product quality, optimising performance, and profitability, managing staff, and maintaining compliance with health and safety protocols. The role also involves working closely with management to meet revenue objectives and ensuring the smooth operation of the shop and food hall within budget. This is a full‑time, permanent position, working 37.5 hours per week. Hours are scheduled on a rota basis and averaged over a two‑week pattern.

Job Responsibility

  • Oversee the day-to-day operations within the shop of the garden centre
  • Ensure high standards of customer service and product quality
  • Optimising performance, and profitability
  • Managing staff
  • Maintaining compliance with health and safety protocols
  • Working closely with management to meet revenue objectives
  • Ensuring the smooth operation of the shop and food hall within budget

Requirements

  • Previous experience in retail management
  • Demonstrable experience in leading a team, managing staff, and promoting a positive work environment
  • Experience of managing budgets, sales targets, cost control, and improving profitability
  • Ability to lead, inspire, and motivate a diverse team of staff
  • Strong delegation skills to ensure efficient task distribution across the team/other departments
  • Problem-solving mindset to address daily operational challenges swiftly and effectively
  • Excellent interpersonal and communication skills, ensuring that customers have a positive shopping experience
  • A natural ability to manage complaints and feedback professionally and proactively
  • Passion for customer service and the ability to create a welcoming environment
  • Strong multitasking abilities to manage the shop and food hall, including stock control, operations, and staffing
  • High attention to detail, ensuring the shop and food hall area is well-presented and efficiently managed
  • Ability to adapt to seasonal demands and changes in customer preferences
  • Willingness to work flexible hours, including weekends and Bank Holidays
  • Enthusiasm for sustainability and environmentally friendly practices
  • Ability to stay calm and composed in a challenging environment, particularly during busy seasons
  • Initiative to take ownership of tasks and make decisions that benefit the business

What we offer

  • Life assurance at 4 x annual salary
  • Option to join enhanced group pension plan
  • Sociable hours
  • Full training
  • Online Learning Hub
  • Employee discount of 20%
  • Discount of 50% on restaurant menu whilst on shift
  • 31 days annual leave
  • Free on-site parking
  • Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal and personal/family matters
  • Company Christmas gifts (eligibility based on start date with Company)
  • Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop
  • Free solo entry to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally

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