Garden Centre Shop Manager Job at 360 Resourcing Solutions (Andover)

Garden Centre Shop Manager

360 Resourcing Solutions

Location:
United Kingdom , Andover

Category:
-

Contract Type:
Not provided

Salary:

35000.00 GBP / Year

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Job Description:

Our Hillier Garden Centre at Weyhill is a well‑established and popular destination for gardening enthusiasts, offering a wide range of plants, gifts, outdoor living products and expert advice. We are now seeking an experienced Garden Centre Shop Manager to lead the day‑to‑day retail operation within the garden centre shop. This is a key role within the centre, responsible for delivering exceptional customer service, maintaining high retail standards, driving commercial performance, and ensuring the smooth running of the the garden centre shop. This role requires strong multi‑category retail experience, excellent merchandising capability, and the confidence to lead a diverse team in a fast‑paced, seasonal environment. The Shop Manager will also be expected to deputise for the Garden Centre Manager when required, and may occasionally support other Hillier centres, including travel to other Hillier locations. This is a full‑time, permanent position working 37.5 hours per week on a rota basis, averaged over a two‑week pattern.

Job Responsibility:

Lead the day‑to‑day retail operation within the garden centre shop
Deliver exceptional customer service
Maintain high retail standards
Drive commercial performance
Ensure the smooth running of the garden centre shop
Deputise for the Garden Centre Manager when required
May occasionally support other Hillier centres, including travel to other Hillier locations

Requirements:

Previous experience in retail management, ideally within a multi‑category retail environment
Strong merchandising skills, with the ability to deliver high retail standards, impactful displays, and effective space utilisation
Demonstrable experience in leading a team, managing staff, and promoting a positive work environment
Ability to deputise for the Garden Centre Manager and support wider centre operations when required
Willingness to travel occasionally to support other Hillier Garden Centres
Experience of managing budgets, sales targets, cost control, and improving profitability
Ability to lead, inspire, and motivate a diverse team of staff
Strong delegation skills to ensure efficient task distribution across the team/other departments
Problem-solving mindset to address daily operational challenges swiftly and effectively
Excellent interpersonal and communication skills, ensuring that customers have a positive shopping experience
A natural ability to manage complaints and feedback professionally and proactively
Passion for customer service and the ability to create a welcoming environment
Strong multitasking abilities to manage the shop and food hall, including stock control, operations, and staffing
High attention to detail, ensuring the shop and food hall area is well-presented and efficiently managed
Ability to adapt to seasonal demands and changes in customer preferences
Willingness to work flexible hours, including weekends and Bank Holidays
Enthusiasm for sustainability and environmentally friendly practices
Ability to stay calm and composed in a challenging environment, particularly during busy seasons
Initiative to take ownership of tasks and make decisions that benefit the business

What we offer:

Life assurance at 4 x annual salary
Option to join enhanced group pension plan
Sociable hours
Full training
Online Learning Hub
Employee discount of 20%
Discount of 50% on restaurant menu whilst on shift
31 days annual leave
Free on-site parking
Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal and personal/family matters
Company Christmas gifts (eligibility based on start date with Company)
Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop
Free solo entry to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally

Additional Information:

Job Posted:
March 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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