Garden Centre Shop Manager

• Oversee the day‑to‑day operations within the shop and food hall area of the garden centre
• Ensure high standards of customer service and product quality
• Optimise performance and profitability
• Manage staff
• Maintain compliance with health and safety protocols
• Work closely with management to meet revenue objectives
• Ensure the smooth operation of the shop and food hall within budget

• Previous experience in retail management and merchandising
• Demonstrable experience in leading a team, managing staff, and promoting a positive work environment
• Experience of managing budgets, sales targets, cost control, and improving profitability
• Ability to lead, inspire, and motivate a diverse team of staff
• Strong delegation skills to ensure efficient task distribution across the team/other departments
• Problem-solving mindset to address daily operational challenges swiftly and effectively
• Excellent interpersonal and communication skills, ensuring that customers have a positive shopping experience
• A natural ability to manage complaints and feedback professionally and proactively
• Passion for customer service and the ability to create a welcoming environment
• Strong multitasking abilities to manage the shop and food hall, including stock control, operations, and staffing
• High attention to detail, ensuring the shop and food hall area is well-presented and efficiently managed
• Ability to adapt to seasonal demands and changes in customer preferences
• Willingness to work flexible hours, including weekends and Bank Holidays
• Enthusiasm for sustainability and environmentally friendly practices
• Ability to stay calm and composed in a challenging environment, particularly during busy seasons
• Initiative to take ownership of tasks and make decisions that benefit the business

Previous experience in merchandising, ideally within food, gifting or home retail

• Life assurance at 4 x annual salary
• Option to join enhanced group pension plan
• Sociable hours
• Full training
• Online Learning Hub
• Employee discount of 20%
• Discount of 50% on restaurant menu whilst on shift
• 31 days annual leave
• Free on-site parking
• Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal and personal/family matters
• Company Christmas gifts (eligibility based on start date with Company)
• Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop
• Free entry to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally