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Garden Centre Shop Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Thatcham

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Category:

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Contract Type:
Employment contract

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Salary:

34000.00 GBP / Year

Job Description:

Our Hillier Garden Centre at Newbury is a well-established and popular destination for gardening enthusiasts, offering a wide range of plants, gifts, outdoor living product and expert advice. The primary purpose of the Garden Centre Shop Manager role is to oversee the day-to-day operations within the shop and food hall area of the garden centre. This includes ensuring high standards of customer service and product quality, optimising performance, and profitability, managing staff, and maintaining compliance with health and safety protocols. The role also involves working closely with management to meet revenue objectives and ensuring the smooth operation of the shop and food hall within budget. You will be joining a renowned and established family business of over 150 years, working in a fun and friendly environment with an amazing bunch of people. We also place great value on all our team members and how they contribute to the ongoing success and growth of our Company.

Job Responsibility:

  • Oversee the day-to-day operations within the shop and food hall area of the garden centre
  • Ensure high standards of customer service and product quality
  • Optimise performance and profitability
  • Manage staff
  • Maintain compliance with health and safety protocols
  • Work closely with management to meet revenue objectives
  • Ensure the smooth operation of the shop and food hall within budget

Requirements:

  • Previous experience in retail management
  • Demonstrable experience in leading a team, managing staff, and promoting a positive work environment
  • Experience of managing budgets, sales targets, cost control, and improving profitability
  • Ability to lead, inspire, and motivate a diverse team of staff
  • Strong delegation skills
  • Problem-solving mindset
  • Excellent interpersonal and communication skills
  • A natural ability to manage complaints and feedback professionally and proactively
  • Passion for customer service
  • Strong multitasking abilities
  • High attention to detail
  • Ability to adapt to seasonal demands and changes in customer preferences
  • Willingness to work flexible hours, including weekends and Bank Holidays
  • Enthusiasm for sustainability and environmentally friendly practices
  • Ability to stay calm and composed in a challenging environment
  • Initiative to take ownership of tasks and make decisions that benefit the business
  • Candidates must be already located in the UK and have right to work status
What we offer:
  • Life assurance at 4 x annual salary
  • Option to join enhanced group pension plan
  • Sociable hours
  • Full training
  • Online Learning Hub
  • Employee discount of 20%
  • Discount of 50% on restaurant menu whilst on shift
  • 31 days annual leave
  • Free on-site parking
  • Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal and personal/family matters
  • Company Christmas gifts (eligibility based on start date with Company)
  • Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop
  • Free entry to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally

Additional Information:

Job Posted:
February 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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