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Our Hillier Garden Centre at Newbury is a well-established and popular destination for gardening enthusiasts, offering a wide range of plants, gifts, outdoor living product and expert advice. The primary purpose of the Garden Centre Shop Manager role is to oversee the day-to-day operations within the shop and food hall area of the garden centre. This includes ensuring high standards of customer service and product quality, optimising performance, and profitability, managing staff, and maintaining compliance with health and safety protocols. The role also involves working closely with management to meet revenue objectives and ensuring the smooth operation of the shop and food hall within budget. You will be joining a renowned and established family business of over 150 years, working in a fun and friendly environment with an amazing bunch of people. We also place great value on all our team members and how they contribute to the ongoing success and growth of our Company.
Job Responsibility:
Oversee the day-to-day operations within the shop and food hall area of the garden centre
Ensure high standards of customer service and product quality
Optimise performance and profitability
Manage staff
Maintain compliance with health and safety protocols
Work closely with management to meet revenue objectives
Ensure the smooth operation of the shop and food hall within budget
Requirements:
Previous experience in retail management
Demonstrable experience in leading a team, managing staff, and promoting a positive work environment
Experience of managing budgets, sales targets, cost control, and improving profitability
Ability to lead, inspire, and motivate a diverse team of staff
Strong delegation skills
Problem-solving mindset
Excellent interpersonal and communication skills
A natural ability to manage complaints and feedback professionally and proactively
Passion for customer service
Strong multitasking abilities
High attention to detail
Ability to adapt to seasonal demands and changes in customer preferences
Willingness to work flexible hours, including weekends and Bank Holidays
Enthusiasm for sustainability and environmentally friendly practices
Ability to stay calm and composed in a challenging environment
Initiative to take ownership of tasks and make decisions that benefit the business
Candidates must be already located in the UK and have right to work status
What we offer:
Life assurance at 4 x annual salary
Option to join enhanced group pension plan
Sociable hours
Full training
Online Learning Hub
Employee discount of 20%
Discount of 50% on restaurant menu whilst on shift
31 days annual leave
Free on-site parking
Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal and personal/family matters
Company Christmas gifts (eligibility based on start date with Company)
Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop
Free entry to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally