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Garden Centre Department Manager

United Kingdom, Andover Employment contract 35000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

Our Hillier Garden Centre at Weyhill is a well-established and popular destination for gardening enthusiasts, offering a wide range of plants, gifts, outdoor living products and expert advice. We are now seeking an experienced Garden Centre Shop Manager to lead the day-to-day retail operation within the garden centre shop. This is a key role within the centre, responsible for delivering exceptional customer service, maintaining high retail standards, driving commercial performance and ensuring the smooth running of the shop.

Job Responsibility

  • Lead the day-to-day retail operation within the garden centre shop
  • Maintain high standards of presentation, stock management and customer service
  • Shape and elevate the Gifts & Leisure departments through strong visual merchandising
  • Create engaging, commercially effective displays across Fashion, Gift and Seasonal ranges
  • Monitor sales performance, stock levels and space utilisation to support commercial results
  • Guide, support and develop the shop team through seasonal changes and new ranges
  • Ensure the shop environment remains welcoming, cohesive and aligned with Hillier brand standards
  • Deputise for the Garden Centre Manager when required, supporting the wider centre
  • Provide occasional support to other Hillier locations, including travel when needed

Requirements

  • Previous experience in retail management within a multi-category retail environment, ideally including Fashion, Gift, Home and Seasonal ranges
  • Strong visual merchandising skills, with the ability to deliver high retail standards, impactful displays and effective space utilisation
  • Demonstrable experience in leading and developing a team, promoting a positive, supportive and high-performance working environment
  • Commercially confident, with experience managing budgets, sales targets, cost control and improving profitability
  • Able to deputise for the Garden Centre Manager when required and support wider centre operations with professionalism and calm
  • Willingness to travel occasionally to support other Hillier Garden Centres
  • Excellent interpersonal and communication skills, ensuring customers receive a consistently positive shopping experience
  • Strong delegation skills, able to organise and distribute tasks effectively across the team
  • A proactive, solutions-focused mindset with the ability to address operational challenges swiftly and effectively
  • Confident managing customer feedback and complaints in a professional, balanced and proactive manner
  • Passionate about delivering exceptional customer service and creating a welcoming, well-presented shop environment
  • Highly organised with strong multitasking abilities, able to manage stock, operations and staffing demands across a busy, seasonal retail setting
  • High attention to detail, ensuring the shop environment is consistently well-presented and commercially optimised
  • Adaptable and resilient, able to respond to seasonal changes and shifting customer preferences
  • Willing to work flexible hours, including weekends and Bank Holidays, in line with business needs
  • Enthusiastic about sustainability and environmentally responsible retail practices
  • Calm under pressure, particularly during peak trading periods, with the initiative to take ownership and make decisions that benefit the business

What we offer

  • Salary of up to £35,000 per annum (depending on experience)
  • Life assurance at 4 x annual salary
  • Option to join enhanced group pension plan
  • Sociable hours
  • Full training
  • Online Learning Hub
  • Employee discount of 20%
  • Discount of 50% on restaurant menu whilst on shift
  • 31 days annual leave
  • Free on-site parking
  • Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal and personal/family matters
  • Company Christmas gifts (eligibility based on start date with Company)
  • Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop
  • Free solo entry to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally

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