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Our Hillier Garden Centre at Weyhill is a well-established and popular destination for gardening enthusiasts, offering a wide range of plants, gifts, outdoor living products and expert advice. We are now seeking an experienced Garden Centre Shop Manager to lead the day-to-day retail operation within the garden centre shop. This is a key role within the centre, responsible for delivering exceptional customer service, maintaining high retail standards, driving commercial performance and ensuring the smooth running of the shop.
Job Responsibility
Lead the day-to-day retail operation within the garden centre shop
Maintain high standards of presentation, stock management and customer service
Shape and elevate the Gifts & Leisure departments through strong visual merchandising
Create engaging, commercially effective displays across Fashion, Gift and Seasonal ranges
Monitor sales performance, stock levels and space utilisation to support commercial results
Guide, support and develop the shop team through seasonal changes and new ranges
Ensure the shop environment remains welcoming, cohesive and aligned with Hillier brand standards
Deputise for the Garden Centre Manager when required, supporting the wider centre
Provide occasional support to other Hillier locations, including travel when needed
Requirements
Previous experience in retail management within a multi-category retail environment, ideally including Fashion, Gift, Home and Seasonal ranges
Strong visual merchandising skills, with the ability to deliver high retail standards, impactful displays and effective space utilisation
Demonstrable experience in leading and developing a team, promoting a positive, supportive and high-performance working environment
Commercially confident, with experience managing budgets, sales targets, cost control and improving profitability
Able to deputise for the Garden Centre Manager when required and support wider centre operations with professionalism and calm
Willingness to travel occasionally to support other Hillier Garden Centres
Excellent interpersonal and communication skills, ensuring customers receive a consistently positive shopping experience
Strong delegation skills, able to organise and distribute tasks effectively across the team
A proactive, solutions-focused mindset with the ability to address operational challenges swiftly and effectively
Confident managing customer feedback and complaints in a professional, balanced and proactive manner
Passionate about delivering exceptional customer service and creating a welcoming, well-presented shop environment
Highly organised with strong multitasking abilities, able to manage stock, operations and staffing demands across a busy, seasonal retail setting
High attention to detail, ensuring the shop environment is consistently well-presented and commercially optimised
Adaptable and resilient, able to respond to seasonal changes and shifting customer preferences
Willing to work flexible hours, including weekends and Bank Holidays, in line with business needs
Enthusiastic about sustainability and environmentally responsible retail practices
Calm under pressure, particularly during peak trading periods, with the initiative to take ownership and make decisions that benefit the business
What we offer
Salary of up to £35,000 per annum (depending on experience)
Life assurance at 4 x annual salary
Option to join enhanced group pension plan
Sociable hours
Full training
Online Learning Hub
Employee discount of 20%
Discount of 50% on restaurant menu whilst on shift
31 days annual leave
Free on-site parking
Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal and personal/family matters
Company Christmas gifts (eligibility based on start date with Company)
Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop
Free solo entry to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally