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The Operations Coordinator supports a working leader (Associate Director, Operations) within the Market Access Gap Closure Program by coordinating, executing, and communicating cross-functional initiatives that directly impact client experience and operational outcomes. This role functions as a project-management-style partner—serving as a key point of contact for internal teams and external stakeholders, driving clear communication, maintaining rigorous documentation, and ensuring initiatives progress on time and with precision. Success in this role requires strong written and verbal communication, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced, client-facing environment. The position is designed as a developmental opportunity for individuals seeking growth into an Operations Manager role through hands-on exposure to program leadership, stakeholder engagement, and operational decision-making.
Job Responsibility:
Support planning, execution, and tracking of Gap Closure Program initiatives in close partnership with internal teams and external clients, serving as a primary point of contact for day-to-day coordination and status communication
Own end-to-end coordination of deliverables, timelines, risks, and dependencies across multiple initiatives, ensuring clear expectations, documented decisions, and timely follow-through
Lead written and verbal communications related to program execution, including client-facing updates, meeting materials, status reports, and follow-up documentation with a high standard of clarity, accuracy, and professionalism
Demonstrate increasing ownership of defined workstreams or initiatives, including facilitating meetings, managing action items, and driving execution as experience grows
Maintain comprehensive operational documentation and tracking to ensure data integrity, visibility, and audit readiness
Monitor performance metrics and project progress
synthesize complex information into clear summaries, insights, and recommendations for both internal leadership and external stakeholders
Identify process gaps, data discrepancies, and execution risks
proactively communicate impacts, escalate when appropriate, and recommend actionable solutions
Partner cross-functionally with Operations, Revenue Cycle, IT, Customer Experience, and external partners to support order execution, issue resolution, and continuous process improvement
Support change management initiatives by documenting new workflows, communicating changes clearly, and reinforcing adoption with internal and external stakeholders
Balance speed, accuracy, and competing priorities in a fast-paced, client-facing environment where attention to detail is critical
Uphold company mission and values through accountability, innovation, integrity, quality, teamwork, and an inclusion-focused mindset
Support and comply with the company’s Quality Management System policies and procedures
Maintain regular and reliable attendance
Ability to work on a mobile device, tablet, or computer and perform typing for the majority of the workday
Ability to travel up to 20% of working time, including occasional overnight or weekend travel
Requirements:
Bachelors degree in Business Administration, Finance, or field related to job duties
or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelors degree
2+ years of operational or other related experience
Expertise in Excel, including use of pivot table function
Advanced proficiency in Microsoft Office Suite
Demonstrated ability to perform the Essential Duties of the position with or without accommodation
Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis
Nice to have:
Experience in healthcare, payer operations, or regulated environments
Exposure to project management methodologies, operational reporting, or process improvement initiatives
Experience serving as a primary point of contact for clients or external partners
Demonstrated interest in operations leadership or program ownership
What we offer:
paid time off (including days for vacation, holidays, volunteering, and personal time)
paid leave for parents and caregivers
a retirement savings plan
wellness support
health benefits including medical, prescription drug, dental, and vision coverage