Gaming Supervisor Job at 360 Resourcing Solutions (Nottingham)

Gaming Supervisor

360 Resourcing Solutions

Location:
United Kingdom , Nottingham

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

27622.00 GBP / Year

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Job Description:

We are looking for a Gaming Supervisor to provide all customers, guests and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved. All gaming supervisors will be required to be skilled in executing Blackjack, Roulette, Three Card Poker and through further training and where required Texas Hold’em Poker and Punto Banco.

Job Responsibility:

Always oversee gaming activity in a vigilant manner ensuring that relevant legislation and rules of the game are always adhered to
Monitor customer play, interreact or intervene when required and ensure that both dealer and others continually promote and support the ethos of safer gaming
Maintain and update both formal records and colleagues/senior management of such interactions and any required follow on action is agreed and takes place
Ensure accurate player tracking is achieved and that threshold limits relating to buy in, cash out and general level of play are always monitored. In doing so interact or escalate where required in relation to Know Your Customer requirements, source of funds and enhanced due diligence
Run casino operations in the absence of an Assistant/Casino Manager and be sole Manager on duty for part or all of shifts, as directed and agreed by senior Venue Management
Conduct all levels and types of customer interaction in a sole capacity
Consider and undertake gaming, cash desk and customer dispute decisions in a sole capacity
Create and support a culture that necessitates complete adherence to internal policies and procedures and abiding by all laws and regulations applicable to the business
Protect the Company’s most important asset - its gaming license
Promote the licensing objectives as set out in Gambling Act 2005, including all aspects of compliance with AML/CTF and Social Responsibility policies and procedures
Adhere to continual reporting requirements to the centralised compliance organisation within CEUK/EMEA or CEUS of routine matters
Cooperate fully with regulatory authorities on any requests for information and on any compliance or audit assessments, internal or external

Requirements:

Holds a valid Personal Management Licence
Detailed Knowledge of NEON and functionality
Detailed knowledge of AML/SG policy, their application to all situations and able to undertake the required investigation, reporting or escalation
Competent knowledge of Slots and ER department, equipment, operation and reporting
Able to create and manage break lists
Able to undertake leadership duties
Able to supervise gaming floor and make decisions in isolation
Able to conduct employee appraisals/Snapshots/performance reviews
Able to undertake customer interactions at all levels
Able to run casino operations in absence of a Casino Manager
Able to fully train and multi skill in other departments and make decisions about deployment of self and others to other departments
Able to train new dealers/trainee dealer
Be multiskilled in other departments and work in other areas as and when required or business demands dictate
Exceptional/Role Model Customer service
Able to deal AR, Blackjack and Three Card Poker to a higher standard
Able to deal Punto Banco to a higher standard
Strong understanding of NEON
Able to undertake probationary reviews of entry level dealers
Able to support/supervise 'pit' of table games
Able to competently cover other job roles in other departments e.g. Cash Desk, Reception
Complete knowledge, understanding and application of AML/SG policy and regularly guides others or provides direction
Must be aged 18 or above
Must have the right to work in the UK
Must be flexible in scheduling (nights, evenings, weekends, 24/7 shifts)

What we offer:

50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans
Employee assistance program: A confidential helpline providing 24/7 advice and counselling
Cycle to work scheme
Opportunity to learn and grow within the company
Regular training and development
Part of an exciting high-performance team

Additional Information:

Job Posted:
January 30, 2026

Employment Type:

Fulltime

Work Type:

On-site work

360 Resourcing Solutions - All Job Offers

Job Link Share:

Gaming Supervisor

360 Resourcing Solutions

Location:
United Kingdom , Nottingham

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 30, 2026

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