Gaming Application Manager

• Act as application owner for assigned casino gaming systems (e.g. CMS, slots systems, table management, loyalty, jackpot, player tracking)
• Maintain full lifecycle oversight including configuration, upgrades, patching, performance, and retirement
• Ensure applications meet regulatory, security, and audit requirements
• Maintain application documentation, architecture diagrams, and support runbooks
• Manage relationships with gaming system vendors, platform providers, and integrators
• Own vendor SLAs, support contracts, escalation paths, and performance reviews
• Coordinate vendor-led upgrades, fixes, and incident resolution
• Assess vendor change requests, releases, and roadmaps for business impact
• Act as 2nd/3rd line support for application-related incidents and service requests
• Analyse, triage, and resolve application queries, data issues, and defects
• Own root cause analysis (RCA) for major incidents and implement preventative actions
• Collaborate with Service Desk, Infrastructure, Security, and Vendors to restore service
• Ensure 24/7 operational stability of casino gaming applications (on-call / rota if applicable)
• Monitor system performance, data integrity, and interfaces
• Support regulatory reporting, audits, and system validation activities
• Manage system configurations across production, test, and disaster recovery environments
• Lead or support application-related projects, including new system implementations, upgrades, integrations, and migrations
• Translate business and operational requirements into technical and vendor deliverables
• Manage application change through formal change management and release processes
• Coordinate UAT, go-live activities, and post-implementation support
• Act as a key interface between Casino Operations, Finance, Compliance, Security, and IT
• Provide clear communication on incidents, changes, risks, and system performance
• Support operational teams with system knowledge and best practices

• Experience supporting casino, gaming, or highly regulated transactional systems
• Strong understanding of application ownership and vendor management
• Proven experience in incident, problem, and change management
• Ability to manage multiple priorities in a 24/7 operational environment
• Strong analytical and troubleshooting skills
• Degree in IT, Computer Science, Engineering, or equivalent experience

ITIL Foundation or similar

• 50% off food and beverages in all UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Cycle to work scheme