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The Gameday Box Office Attendant is primarily responsible for providing exceptional customer service to all ticket holders at the University of Miami. This person should be a self-motivated and positive professional. This position is responsible for assisting the Ticket Operations staff in the box office on gameday. The Gameday Box Office Attendant will work University of Miami Football, Men’s Basketball, Women’s Basketball and Baseball home games as assigned. This position will be focused on ticket sales/resolution at our box office window and distributing complimentary tickets in a professional and courteous manner.
Job Responsibility:
Provide the highest quality of customer service to Hurricanes season ticket holders, fans, students and guests at all University of Miami home games for Football, Men’s/Women’s Basketball and Baseball
Operate game day ticket booth window for ticket sales utilizing the University of Miami’s ticket system
Assist in box office customer service and ticket resolution on event days
Operate game day admissions gates for Player Guests, Recruits, Former Players and High School Coaches
Adhere to the policies and procedures of the University of Miami Athletics, the Atlantic Coast Conference, NCAA and Legends
Must be willing to work non-traditional hours, weekends, events, and game days assigned by schedule of events
Requirements:
Must be 18 years of age or older
Ability to work a combination of weekday, evening, and weekend shifts
Proven interpersonal, organizational and communication skills including written and verbal
Ability to work in a fast-paced environment
Excellent organizational skills, attention to detail and time management
Able to walk or stand for long periods of time
Nice to have:
Ability to work games during Holidays and transportation to the games is a plus
What we offer:
Competitive pay and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan