Gabon ICBS Country Lead, Citi

Citi

Location:
Gabon, Libreville

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role is responsible for the operational implementation and execution for one or more of the BTSS’ core and non-core products, requiring close coordination with the regional SME’s and Country Heads. The overarching goal is to deliver cost efficiencies, enhance performance, and maintain compliance within Citi’s standards.

Job Responsibility:

Development and execution of the ICBS product strategy and operational delivery of ICBS services
Identification, development and implementation of ICBS initiatives which reduce cost, add value, increase controls, enhance performance and deliver shareholder value
Ensuring compliance with global and regional functional policies, procedures and programs
Rigorous financial management and influence of direct and indirect spend
Direct participation and/or coordination of important and complex projects of the department
Adhere and meet country financial budget
Ensure efficient delivery of ICBS services in country
Conduct regular review of ICBS processes against policy and regulatory requirements
Build and maintain strong relationships with key internal clients
Management of operational risk and control utilising key performance indicators
Meet regularly with stakeholders on requirements and expectations on ICBS performance
Participation on regular Third party meetings
Act as backup to other Country Managers during annual leave periods
Effectively manage the team during these periods
Escalation of issues as appropriate
Act as BAO (Business Activity Owner)

Requirements:

Operational experience in at least one of In Country Business Services core products and service delivery
Knowledge & clear understanding of In Country Business Services products, services, strategy and points of escalation
Execution of In Country Business Services strategy in line with directives provided by Regional, Global and Product leads
Knowledge of market/industry trends
Extensive Vendor Management experience
Identify & leverage best practices for continuous process improvements & re-engineering
Strong reporting experience & skills
Experience in expense management & cost reduction
Experience of risk & control requirements in a banking environment
Strong customer service delivery background
Bachelor’s degree
Written & spoken English, French

What we offer:

Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Competitive base salary (annually reviewed)
Benefits supporting you and your family to be well, live well and save well

Additional Information:

Job Posted:
September 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Gabon ICBS Country Lead