FX Applications Support Senior Analyst, Citi

Citi

Location:
Australia, Sydney

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This hybrid role involves working as part of the FX Applications Support team to maintain and support Citi's franchise-critical applications. The role includes providing stability, driving service improvements, developing technical knowledge, and liaising with global business partners to ensure operational excellence.

Job Responsibility:

provides technical and business support for users of Citi applications
maintains application systems running in daily operations
manages, maintains and supports applications and their environments
performs start-of-day checks, continuous monitoring, and regional handovers
performs same day risk reconciliations
develops and maintains technical support documentation
assesses risk and impact and escalates in a timely manner
ensures storage and archiving procedures are functioning correctly
participates in application releases, from development to post-implementation analysis
identifies risks, vulnerabilities and security issues
acts as a liaison between users/traders, internal technology groups and vendors
raises problems to technology and business teams while adhering to SLAs
acts as SME to senior stakeholders or team members
owns Support Projects covering Stability, Efficiency, and Effectiveness initiatives

Requirements:

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
ability to effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders

Nice to have:

appetite to learn technical concepts
strong problem solving skills
ability to build excellent working relationships

What we offer:

rewarding work
supportive environment
clear opportunities for progression
exciting company benefits

Additional Information:

Job Posted:
March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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FX Applications Support Senior Analyst