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FX Applications Support Senior Analyst

https://www.citi.com/ Logo

Citi

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Location:
Australia , Sydney

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

As an OpsTech Application Support Analyst, the candidate will play a pivotal role in running and maintaining production environments for Citi's critical applications. The role involves driving stability and service improvements, developing application knowledge, and working with senior business partners globally. Opportunities for exposure to Citi’s technology network and potential for career progression are available.

Job Responsibility:

  • Provide technical and business support for users of Citi Applications
  • maintain application systems
  • manage, maintain and support applications
  • perform start of day checks, continuous monitoring, and regional handover
  • develop and maintain technical support documentation
  • maximize the potential of applications
  • assess risk and impact of production issues and escalate
  • ensure storage and archiving procedures are functioning correctly
  • formulate and define scope and objectives for complex application enhancements
  • prioritize bug fixes and support tooling requirements
  • participate in application releases
  • engage in post-implementation analysis
  • identify risks, vulnerabilities, and security issues
  • act as a liaison between users/traders, technology groups and vendors
  • raise problems to appropriate technology and business teams
  • act as an advisor or coach to new analysts
  • perform Support Project items covering Stability, Efficiency, and Effectiveness initiatives

Requirements:

  • 5-8 years experience in an Application Support role
  • experience installing, configuring or supporting business applications
  • experience with some programming languages and willingness/ability to learn
  • advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • demonstrated analytical skills
  • issue tracking and reporting using tools
  • knowledge/experience of problem Management Tools
  • good all-round technical skills
  • effectively share information with other support team members and with other technology teams
  • ability to plan and organize workload
  • consistently demonstrates clear and concise written and verbal communication skills
  • ability to communicate appropriately to relevant stakeholders

Nice to have:

  • SRE mindset and experience
  • appetite to learn technical concepts
  • strong problem-solving skills
  • ability to build excellent working relationships
What we offer:
  • Rewarding work in a supportive environment
  • clear opportunities for progression
  • exciting company benefits

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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