FX Application Support Analyst Job at Citi (Sydney)

FX Applications Support Senior Analyst

As an OpsTech Application Support Analyst, the candidate will play a pivotal rol...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams

Job Responsibility

Provide technical and business support for users of Citi Applications
maintain application systems
manage, maintain and support applications
perform start of day checks, continuous monitoring, and regional handover
develop and maintain technical support documentation
maximize the potential of applications
assess risk and impact of production issues and escalate
ensure storage and archiving procedures are functioning correctly
formulate and define scope and objectives for complex application enhancements
prioritize bug fixes and support tooling requirements

What we offer

Rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits

Fulltime

FX Applications Support Senior Analyst

This hybrid role involves working as part of the FX Applications Support team to...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
ability to effectively share information with other support team members and with other technology teams

Job Responsibility

provides technical and business support for users of Citi applications
maintains application systems running in daily operations
manages, maintains and supports applications and their environments
performs start-of-day checks, continuous monitoring, and regional handovers
performs same day risk reconciliations
develops and maintains technical support documentation
assesses risk and impact and escalates in a timely manner
ensures storage and archiving procedures are functioning correctly
participates in application releases, from development to post-implementation analysis
identifies risks, vulnerabilities and security issues

What we offer

rewarding work
supportive environment
clear opportunities for progression
exciting company benefits

Fulltime

FX Applications Support Senior Analyst

As an FX Application Support Analyst, you will play a key role in running and ma...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years’ experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
ability to effectively share information with other support team members and with other technology teams

Job Responsibility

provides technical and business support for users of Citi Applications
maintains application systems that have completed development stage and are running in daily operations
manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
start of day checks, continuous monitoring, and regional handover
perform same day risk reconciliations
develop and maintain technical support documentation
identifies ways to maximize potential of applications used
assess risk and impact of production issues and escalate to business and technology management
ensures storage and archiving procedures are in place and functioning correctly
formulates and defines scope and objectives for complex application enhancements and problem resolution

What we offer

rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits
diverse team of professionals
global network of people, data and relationships

Fulltime

Senior Application Analyst - FX Technology

We are looking for a Senior Application Analyst to join our new Application Mana...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

IT experience essential, with relevant experience in Apps Development or production support role
Financial services experience highly desirable, with Foreign Exchange or Markets knowledge preferred
Experience in / knowledge of information security, or risk management
Excellent knowledge of legacy and emerging technologies such as Mainframes, Cloud technologies, distributed ledgers such as Blockchain etc
Understanding of SDLC and DevOps tools
Bachelor's degree or equivalent
Excellent interpersonal, written, and verbal communication skills
Ability to handle pressure and prioritize within tight deadlines while maintaining total accuracy
Ability to negotiate and influence outcomes while adhering to organizational policies

Job Responsibility

Senior IT Application analyst works with application managers from a portfolio to reduce and eliminate the administrative work surrounding application development and maintenance
Establish strong working relationships with various IT and business teams, such as application development, information security, continuity of business, risk management, etc.
Provide assistance to development team to ensure technology risk and control issues and initiatives are addressed timely
Ensure application adherence to Identity and access management policies of internal and external IT systems
Manage application adherence to recommended software versions (end of life and end of vendor support software monitoring)
Manage and track application open source vulnerabilities
Ensure application adherence to other information security requirements such as password controls and key management
Monitor correct implementation of records management & retention policies
Maintain and monitor freshness of Application recovery procedures and continuity of business plans
Review escalations, deviations or changes to policies for technology risk and control events and maintain corrective action plans

Fulltime

Client Testing Support Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking, monitoring and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Proactively drives innovation to improve processes and applies automation to reduce manual effort

Job Responsibility

Provides technical and business support for users of FX Tech Applications
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of testing issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution

Fulltime

Application Management Lead - FX Technology

The Application Management Lead will build and manage a team of Application Mana...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

IT experience essential, with relevant experience in Apps Development or production support role
Financial services experience highly desirable, with Foreign Exchange or Markets knowledge preferred
Experience in / knowledge of information security, or risk management
Excellent knowledge of legacy and emerging technologies such as Mainframes, Cloud technologies, and more
Understanding of SDLC and DevOps tools
Bachelor's degree or equivalent
Excellent interpersonal, written, and verbal communication skills
Ability to handle pressure and prioritize within tight deadlines while maintaining total accuracy
Ability to negotiate and influence outcomes while adhering to organizational policies

Job Responsibility

Build and manage a team of Application Management Analysts
Establish strong processes and governance
Work across the FX Technology function with all Development Leads
Partner with key areas such as infrastructure, security, application development, architecture, PMO
Interface with senior stakeholders in front office FX
Manage and maintain applications by filtering out the right work efforts for the developers
Carry out administrative responsibilities
Project manage applications’ response to technology risk and control issues

Fulltime

Client Onboarding Junior Analyst

Working at Citi is far more than just a job. A career with us means joining a te...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s/University degree
strong command of spoken and written English (C1 and higher)
2+ years of experience in financial institution, working closely with data and system setups
client onboarding or FX experience is a plus but not required
excellent interpersonal and communication skills
time management, problem solving skills
analytical approach

Job Responsibility

perform proper system setups based on the client’s requirements, ensuring the highest accuracy, effectiveness and timelines
verify and authorize data elements in the adequate systems and applications
co-operate with other teams/employees in delivering high level of client satisfaction through strong product, process and client knowledge
participate in projects within the account services space, collaborating effectively with cross-functional teams i.e Product Managers, Client Service, Implementation Support
participate in user acceptance testing (UAT) for new systems/features implementation
develop and implement processes improvements and analyze complex issues to optimize efficiency and mitigate risk
apply appropriate bank’s regulations while processing the requests - stay up to date with the current procedures

What we offer

private medical care program
life insurance program
pension plan contribution (PPE program)
paid parental leave program (maternity and paternity leave)
holiday allowance
sport card + sport and team recreation activities
access to an array of learning and development resources
discretional annual performance related bonus

Fulltime

Business Support Analyst

Ivy Partners is a Swiss consulting firm dedicated to helping businesses tackle s...

Location

Switzerland , Genève

Salary:

Not provided

IVY Partners

Expiration Date

Until further notice

Requirements

University degree in technology or a related discipline, preferably with a focus on finance
Relevant professional experience within asset management or the banking industry
Strong knowledge of financial instruments such as Fixed Income, Derivatives, Equities, and FX
Demonstrated experience in application support
Good command of Windows, UNIX, SQL, and Oracle, with proven database querying capabilities
Analytical and solution-driven mindset, able to perform efficiently under pressure with a high sense of ownership
Excellent communication skills, with the confidence to interact with stakeholders at all levels
Full professional proficiency in English and a good level of French are required
Team-oriented and comfortable collaborating with colleagues across different locations

Job Responsibility

Providing end-to-end business and technical support for core Investment Platform applications, including the handling of major incidents
Delivering first- and second-level support to Investment Platform users, ensuring timely resolution of incidents and service requests
Supporting the T+1 settlement process for U.S. transactions, including participation in an on-call rotation
Escalating issues to third-line support when necessary
Delivering training and coaching to users of the supported applications
Staying informed about current and upcoming changes to applications and related business processes
Developing strong relationships with users to better understand their needs and expectations
Identifying and recommending opportunities for technical and business process enhancements in collaboration with product teams
Maintaining clear documentation of support-related processes, tasks, and procedures

What we offer

We provide a caring environment where everyone is valued, with training and opportunities for growth in Switzerland and internationally
Working with us means building a relationship based on transparency, professionalism, and commitment
We combine technology and creativity to achieve impactful digital transformations
The collective is at the heart of our actions, and we strive to make a positive impact

Fulltime

FX Application Support Analyst

Citi

Location:
Australia , Sydney

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2025

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