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This role will be responsible for the effective day to day running of all sports based proposition on resort. This will include driving excellent guest experience and ensuring high levels of health and safety and compliance & team fulfillment and engagement. KPIs: Guest satisfaction scores and feedback (NPS); Safety compliance and incident rates; Revenue and participation levels; Labour and cost control of the P&L; Team engagement and retention.
Job Responsibility:
Support the daily operation delivery of all sports based proposition
Assist with scheduling activities and bookings aligned with guest proposition
Ensure all facilities are prepared, safe and fit for purpose
Lead all sports and coaching based team
Ensure high levels of H&S compliance and ensure all accidents and near misses are followed up effectively
Promote safe working practices across all activities
Support the delivery of all sports based proposition
Assist with budgeting and stock control
Support in income generation initiatives for paid activities
Requirements:
Experience in a supervisory or assistant management level role within a sports or activities based facility/department