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Joining us as a Funeral Cluster Manager, you’ll oversee the funeral business and guide our teams in driving ongoing financial growth while maintaining excellent care standards, all through highly motivated and engaged teams across multiple funeral branches.
Job Responsibility:
Oversee the funeral business and guide teams in driving ongoing financial growth while maintaining excellent care standards
Ensure delivery of an industry prominent funeral service and deliver profitable market share growth by supporting a culture of value, choice and care
Work closely with Funeral Directors to develop local activity plans throughout the year
Support the design and delivery of our Funeral business plan
Monitor and manage budget and scorecard performance
Prioritise colleague, Member, and client safety through embedding safety and security procedures
Support teams with regular feedback and recognition
Boost teams’ development through regular training
Audit work schedules to ensure full coverage and accurate pay
Lead an inclusive culture, where everyone feels welcome
Requirements:
Real passion for leading and developing operational teams and driving excellent service to clients
Planning and organising skills to ensure effective multi-site management
Great at communicating and engaging teams
Great at working in a team
Understand the strength of taking time to build strong relationships and manage expectations
Subject to a standard DBS (Disclosure and Barring Service) check