Funeral Advisor

• Take pride in the day-to-day running of our Funeral homes – supporting our families, ensuring high standards and building trusted relationships
• Be flexible, and cover other Funeral Homes (as required) for sickness and holidays, as well as arranging funerals at the clients’ premises (as required)
• Assist families with all aspects of the funeral arrangement process- making sure that they feel well supported and informed
• Provide the choices that they need to personalise the funeral service
• Arrange Funerals- paying attention to detail and transparency of cost
• Communicate clearly and accurately the arrangements between both the family and Funeral Director
• Administration duties – handling complex information with accuracy, sensitivity and care
• Keep the Funeral Home clean and tidy all times as well as ensuring the security of the premises (including opening and closing of funeral home i.e. alarms)
• Act as a co-operative member, promoting Funeral Services within the local community
• Build good working relationships with hospitals, nursing homes, local clergy and doctors
• Comply with all statutory and internal policies and procedures
• Be comfortable with duties that require close treatment of the person who’s died- making sure that all activities are carried out respectfully and with dignity
• Perform daily care checks of the person who’s died, preparation for visiting rooms- in which the coffin lid will be removed and checks carried out to make sure that the person who has died is ready for visiting again

• Compassionate nature
• Active listening skills
• Keen eye for detail
• Ability to handle complex information with accuracy, sensitivity and care
• Comfortable building good working relationships both internally and externally
• Full UK Driving licence
• Flexibility and willingness to travel in the area when required
• Strong communication, organisation and administrative skills
• Prior experience in an administration role is desirable

Prior experience in an administration role

• Fantastic colleague discount
• Retail discounts
• Colleague Dividend
• Colleague recognition
• Personalised learning and development
• Paid time for volunteering
• Enhanced family friendly policies
• Annual health check kit and virtual GP
• Colleague assistance programme
• Healthcare Cashplan
• Company sick pay
• Life Assurance
• We’ve got you – our colleague wellbeing campaign
• Give as you earn
• iTrent Financial Wellbeing (Wagestream)
• The Money Co-op – Free access to support all aspects of your financial wellbeing
• Salary Sacrifice schemes: Electric Vehicle scheme, Share Incentive Plan (SIP), Cycle to Work scheme
• Holiday buy
• Company Pension
• Nous – smart assistant that can save you money and time on managing your household bills