Funeral Advisor

• Take pride in the day-to-day running of our Funeral homes
• Support our families, ensuring high standards and building trusted relationships
• Assist families with all aspects of the funeral arrangement process
• Develop knowledge of all services offered (coffin range, masonry, floral tributes)
• Actively listen about the person who has died and understand the families’ wishes
• Provide choices to personalise the funeral service
• Arrange Funerals with attention to detail and transparency of cost
• Communicate arrangements clearly between family and Funeral Director
• Perform administration duties handling complex information with accuracy, sensitivity and care
• Keep the Funeral Home clean and tidy at all times
• Ensure security of premises (opening/closing, alarms)
• Act as a co-operative member, promoting Funeral Services within the local community
• Build good working relationships with hospitals, nursing homes, local clergy and doctors
• Comply with all statutory and internal policies and procedures
• Perform daily care checks of the deceased
• Prepare visiting rooms (remove coffin lid, ensure deceased is ready for visiting)

• Compassionate nature
• Active listening skills
• Keen eye for detail
• Ability to handle complex information with accuracy, sensitivity and care
• Comfortable building good working relationships internally and externally
• Full UK Driving licence essential
• Flexibility and willingness to travel in the area when required
• Strong communication, organisation and administrative skills
• Prior experience in an administration role is desirable
• Must be comfortable with duties requiring close treatment of the deceased
• Must be willing to cover other Funeral Homes for sickness and holidays
• Must be willing to arrange funerals at clients' premises as required

Prior experience in an administration role

• Fantastic colleague discount across Retail and Funeral businesses
• Retail discounts via hub (exclusive discounts, savings on days out, holiday discounts)
• Colleague Dividend (share of profits)
• Colleague recognition programmes
• Personalised learning and development with access to training programmes
• Paid time for volunteering (three days per year)
• Enhanced family friendly policies
• Annual health check kit and virtual GP access
• Colleague assistance programme
• Healthcare Cashplan (voluntary)
• Company sick pay
• Life Assurance after qualifying period
• Give as you earn charity support
• iTrent Financial Wellbeing (Wagestream) for financial tracking, savings, flexible pay access
• The Money Co-op for financial wellbeing support
• Salary Sacrifice schemes: Electric Vehicle scheme, Share Incentive Plan, Cycle to Work scheme
• Holiday buy option (up to one week extra annual leave)
• Company Pension scheme
• Nous smart assistant for household bills