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Funeral Advisor

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Central Coop

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Location:
United Kingdom , Leicester

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

13.06 GBP / Hour
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Job Description:

Joining us as Funeral Advisor, you’ll take pride in the day-to-day running of our Funeral homes – supporting our families, ensuring high standards and building trusted relationships. Being a co-operative member, you’ll be flexible, and cover other Funeral Homes (as required) for sickness and holidays, as well as arranging funerals at the clients’ premises (as required). In this varied role, you’ll blend empathy, organisation and local connection. You’ll be assisting families with all aspects of the funeral arrangement process- making sure that they feel well supported and informed.

Job Responsibility:

  • Day-to-day running of Funeral homes
  • Supporting families
  • Ensuring high standards
  • Building trusted relationships
  • Cover other Funeral Homes for sickness and holidays
  • Arrange funerals at clients’ premises
  • Assist families with all aspects of the funeral arrangement process
  • Develop knowledge of all services offered
  • Provide choices to personalise the funeral service
  • Arrange funerals with attention to detail and transparency of cost
  • Communicate arrangements between family and Funeral Director
  • Handle administration duties
  • Keep Funeral Home clean and tidy
  • Ensure security of premises
  • Promote Funeral Services within the local community
  • Build good working relationships with hospitals, nursing homes, local clergy and doctors
  • Comply with all statutory and internal policies and procedures
  • Daily care checks of the deceased
  • Preparation for visiting rooms

Requirements:

  • Compassionate nature
  • Active listening skills
  • Keen eye for detail
  • Ability to handle complex information with accuracy, sensitivity and care
  • Comfortable in building good working relationships both internally and externally
  • Full UK Driving licence
  • Flexibility and willingness to travel in the area when required
  • Strong communication, organisation and administrative skills
  • Prior experience in an administration role is desirable
  • Comfortable with duties requiring close treatment of the deceased
  • Must pass a standard DBS (Disclosure and Barring Service) check

Nice to have:

Prior experience in an administration role

What we offer:
  • Fantastic colleague discount
  • Retail discounts
  • Colleague Dividend
  • Colleague recognition
  • Personalised learning and development
  • Paid time for volunteering
  • Enhanced family friendly policies
  • Annual health check kit and virtual GP
  • Colleague assistance programme
  • Healthcare Cashplan
  • Company sick pay
  • Life Assurance
  • Give as you earn
  • iTrent Financial Wellbeing (Wagestream)
  • The Money Co-op
  • Electric Vehicle scheme
  • Share Incentive Plan (SIP)
  • Cycle to Work scheme
  • Holiday buy
  • Company Pension
  • Nous smart assistant

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Parttime
Work Type:
On-site work
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