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Ashgate Hospicecare Logo Ashgate Hospicecare · Customer Service

Fundraising Support Assistant

United Kingdom, North Derbyshire Employment contract 25142.22 GBP / Year · Job Posted May 27, 2026
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Job Description

Join our team as a Fundraising Support Assistant and make a difference! As a Fundraising Support Assistant you will work within the Supporter Engagement Team in Fundraising to respond to supporter enquiries, count and process donations and thank supporters for their generosity. This is a vital role to build and maintain relationships with our donors, to ensure supporters receive an excellent supporter journey and experience when donating to Ashgate Hospice. You will often be the first person a donor speaks to on the phone or meets in our Fundraising Hub when wishing to support the Hospice. You will undertake administration duties effectively and efficiently whilst collaborating with the wider fundraising team to ensure timely acknowledgements to supporters sharing the impact of their fundraising.

Job Responsibility

  • Build and maintain relationships with donors
  • Represent the hospice at community and awareness events
  • Take on regular shifts at the Fundraising Hub and Fundraising Centre to meet and greet supporters and accept donations
  • Process donations onto the Fundraising database (Raiser's Edge)
  • Manage and record data accurately and in line with GDPR regulations
  • Ensure that all activity and donor information is recorded accurately on the database and that relevant administration is completed on time

Requirements

  • Significant administrative experience
  • Strong organisational skills
  • Attention to detail
  • Confidence using systems such as Microsoft Office and databases
  • Excellent communication and customer care skills
  • Ability to manage time effectively
  • Ability to work both independently and as part of a team
  • Demonstrating integrity, initiative and a commitment to the hospice's values

What we offer

  • Generous holiday entitlement
  • Annual Buy and Sell Leave Scheme
  • Flexible working approach
  • Cycle to Work scheme
  • Tech Benefit scheme
  • Westfield Health Cash Plan
  • Free access to Westfield Rewards
  • Confidential Employee Assistance Programme
  • Pension scheme with up to 7% employer contribution
  • Life assurance scheme up to age 65
  • Personal and professional development training opportunities
  • Free on-site parking
  • Discounted onsite café at Old Brampton site
  • Wellbeing initiatives
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