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Join our team as a Fundraising Support Assistant and make a difference! As a Fundraising Support Assistant you will work within the Supporter Engagement Team in Fundraising to respond to supporter enquiries, count and process donations and thank supporters for their generosity. This is a vital role to build and maintain relationships with our donors, to ensure supporters receive an excellent supporter journey and experience when donating to Ashgate Hospice. You will often be the first person a donor speaks to on the phone or meets in our Fundraising Hub when wishing to support the Hospice. You will undertake administration duties effectively and efficiently whilst collaborating with the wider fundraising team to ensure timely acknowledgements to supporters sharing the impact of their fundraising.
Job Responsibility
Build and maintain relationships with donors
Represent the hospice at community and awareness events
Take on regular shifts at the Fundraising Hub and Fundraising Centre to meet and greet supporters and accept donations
Process donations onto the Fundraising database (Raiser's Edge)
Manage and record data accurately and in line with GDPR regulations
Ensure that all activity and donor information is recorded accurately on the database and that relevant administration is completed on time
Requirements
Significant administrative experience
Strong organisational skills
Attention to detail
Confidence using systems such as Microsoft Office and databases
Excellent communication and customer care skills
Ability to manage time effectively
Ability to work both independently and as part of a team
Demonstrating integrity, initiative and a commitment to the hospice's values
What we offer
Generous holiday entitlement
Annual Buy and Sell Leave Scheme
Flexible working approach
Cycle to Work scheme
Tech Benefit scheme
Westfield Health Cash Plan
Free access to Westfield Rewards
Confidential Employee Assistance Programme
Pension scheme with up to 7% employer contribution
Life assurance scheme up to age 65
Personal and professional development training opportunities