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We are currently looking to recruit a passionate and engaged Campaign Support Team aka Fundraising Operations Assistants to help deliver our annual campaign. This role will be required to work from our Santa Monica office on Tuesday, Wednesday, Thursday with additional in-office days as needed to support. We encourage applications from all backgrounds and communities and are committed to having a team that is made up of diverse skills, experiences, and abilities.
Job Responsibility
Be the voice of Movember, responding to all telephone, email, live chat, and sms inquiries from our community in a fast and effective manner
Process offline donations and gift matching requests efficiently
Support on research, outreach, data management and project work as required
Identify any patterns or issues with the website and escalate these so they can be addressed
Support the Social Media inboxes and fundraising pages
Support post-campaign with ‘thank yous’
Respond to ad-hoc requests as needed
Attend local events, where necessary, to give our fundraisers a remarkable experience, which can include work at evenings and weekends
Support the Operations Team with picking, packing, and mailing Movember Merchandise to our constituents
Support the Movember Marketing Team to identify community fundraisers for potential media opportunities
Effectively manage and steward inbound new business development opportunities
Collaborate with and support the Fundraising Team on key fundraiser or donor opportunities
Requirements
Experience working in a customer service environment
The ability to effectively communicate with all levels of the organisation
Exceptional organization skills and the ability to prioritize
The ability to succeed in a fast-paced environment
Work well under pressure and to deadlines, with excellent attention to detail
Be a good team player
demonstrating adaptability and flexibility
High degree of self-motivation and initiative
Happy working occasional evenings and weekends
What we offer
Free Headspace subscription and Employee Assistance Program