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You'll be the beating heart of the Movember campaign across the UK and Europe, and the reason our community feels genuinely looked after when it matters most. As part of the Oppies crew, a vibrant, high-energy team that powers the campaign from September through to December, you'll be the first voice people hear when they reach out: across email, live chat, SMS and phone. You'll process donations, support gift matching, help manage our Facebook fundraising pages, and keep a sharp eye out for anything on the website that needs flagging. Beyond the inbox, you'll get stuck into research, outreach and data management alongside the Fundraising team, assist with post-campaign thanking, and help get merch and rewards into the hands of the supporters who've earned them. There's office management in the mix too, and when the campaign heats up, you'll be out at events bringing the Movember energy in person. This is a fixed-term, full-time role based in London. It's fast-paced, people-first, and genuinely at the coal face of one of the world's most recognisable men's health movements.
Job Responsibility
Be the first voice people hear when they reach out: across email, live chat, SMS and phone
Process donations, support gift matching, help manage our Facebook fundraising pages, and keep a sharp eye out for anything on the website that needs flagging
Get stuck into research, outreach and data management alongside the Fundraising team
Assist with post-campaign thanking
Help get merch and rewards into the hands of the supporters who've earned them
Handle office management
Be out at events bringing the Movember energy in person
Requirements
Excellent verbal and written communication skills, with a genuine passion for delivering outstanding customer service
Strong organisational skills and the ability to juggle competing priorities without dropping the ball
Comfort working at pace and under pressure, with sharp attention to detail
A collaborative team player who also knows how to back themselves and take initiative
Flexibility to attend events outside of standard hours, including evenings and weekends when the campaign calls for it