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The Fundraising Administrator plays a vital role in delivering these responsibilities. As the first point of contact for supporters, you will manage daily banking and thanking processes, maintain accurate financial and donor records, and ensure all income is handled in full compliance with Charity Commission guidance and fundraising regulation. You will liaise closely with the Cashiers Office and the wider fundraising team to provide excellent supporter care, enabling the charity to protect income, retain donors and grow its fundraising activity.
Job Responsibility:
Manage daily banking and thanking processes
Maintain accurate financial and donor records
Ensure all income is handled in full compliance with Charity Commission guidance and fundraising regulation
Act as the first point of contact for donors at the Cashiers Office, handling enquiries by phone, email and in person
Maintain accurate data
Manage the charity inboxes
Support Gift Aid processes
Ensure all activity complies with Charity Commission guidance, fundraising regulation and data protection requirements
Requirements:
Good general education to 'GCSE' level standard or equivalent
Thorough knowledge and understanding of administration practices
Face to face and phone/email customer support experience
Experience in working within a fast paced office
Experience of financial administration
Experienced of working with databases
Nice to have:
A Level qualified or equivalent level of experience
Fundraising thanking and banking experience
Fundraising supporter care administration or customer care experience