Fund Accounting Group Manager

• overall responsibility for AU/NZ Fund Accounting Operations, inclusive of oversight and monitoring of teams located in Australia and teams based across Citi’s offshore sites supporting Fund Accounting within the Investor Services business
• lead strategic planning process with business units and prioritize business development requirements to completion
• drive policy and planning, have active involvement with senior management both locally and cross border on matters related to Fund Accounting Operations with an emphasis on Superannuation and determine the feasibility of new products/services and technological support necessary to deliver such services
• strong client service orientation and ensure that all current and future client needs are met by having close interactions with both internal and external stakeholders
• analyze client challenges, understand root cause analysis and identify opportunities to improve client satisfaction in a well-controlled environment
• drive client operational reviews and participate in client service reviews, client due diligences whilst ensuring the team is providing optimal client service
• monitor, set, and achieve established department goals during day-to-day operations as well as serve as point of escalation for complex issues and manage resolution of issues and new business requests
• foster a robust risk and control culture of ‘we are all risk managers’ and understand Citi’s approach to managing risk and how it relates to them and their team's roles and responsibilities
• identify control deficiencies, drive process improvement whilst mitigating risk
• understand and participate in Manager Control Assessments (MCA) and internal and external audit activities pertaining to Fund Accounting
• manage client relationships and compliance to established controls
• appropriately assess risk when business decisions are made

• 10+ years of relevant experience
• Chartered Accountant / CFA / MBA
• experience within financial markets, Fund Accounting and Superannuation/Pensions Funds
• experience in financial services, client management, project management, strategic management, operational management, and resource and expense management
• experience with people management and working with multiple stakeholders
• advanced knowledge of accounting concepts, financial services, and global financial markets
• ability to manage client relationships
• knowledge of financial services industry and global financial markets
• demonstrated talent assessment and people management skills

global benefits designed to support well-being, growth, and work-life balance