Functional Support, Inetum

Inetum

Location:
Portugal, Porto

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Inetum you have space to grow and boost your talent! We have a strong footprint in the Banking sector with a lot of challenges for you. As a Functional Support you will be the go-to expert for users of banking applications. You’ll provide functional and technical support, manage incidents and requests, and ensure smooth coordination across support teams and stakeholders.

Job Responsibility:

Deliver fast, effective support to users across multiple banking platforms
Manage incidents, service requests, and changes using ServiceNow
Collaborate with IT, operations, and production teams to resolve issues
Maintain and grow a knowledge base of recurring issues and solutions
Create control points and ad hoc reports to ensure process efficiency
Continuously improve support processes and user experience.

Requirements:

1 year of experience in Transaction Processing, Banking Operations or related field
Proficiency in English (mandatory)
Solid understanding of financial markets and transaction processing
Hands-on experience with ServiceNow and familiarity with ITIL practices
Knowledge of Ansible (plus)
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
A client-first mindset with excellent communication skills.

Nice to have:

Knowledge of Ansible

Additional Information:

Job Posted:
May 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Functional Support