Functional Specialist

• Proactively engage with stakeholders to gather, analyze, and document functional requirements for services under the team's responsibility
• Translate business needs into clear, concise, and comprehensive Business Requirements Documents (BRDs)
• Develop detailed test plans and test cases to ensure comprehensive coverage of functional requirements
• Execute functional testing, analyze results, and report defects in a timely manner
• Collaborate with development teams to ensure issues are resolved effectively
• Coordinate and perform application deployments for IAM SSO provisioning services
• Conduct thorough post-deployment checkouts to verify successful implementation and service stability
• Provide ad-hoc support during out-of-office hours and weekends as required
• Participate in a rotational schedule for weekend service health checks, typically once or twice a month
• Work closely with global team members, fostering strong collaborative relationships across different time zones
• Communicate effectively with technical and non-technical stakeholders regarding requirements, progress, and issues

• 8-10 years of overall Information Technology (IT) experience
• Minimum of 3 years of dedicated experience in the Identity & Access Management (IAM) domain
• Basic proficiency with UNIX/Linux terminal commands, including performing system diagnostics and restarting services
• Understanding of middleware technologies such as IHS (IBM HTTP Server) and WASND (WebSphere Application Server Network Deployment)
• Familiarity with project and task management tools such as JIRA
• Experience with Change Management processes using Service Now
• Proficiency in documentation and collaboration platforms like Confluence
• Experience with monitoring tools such as Splunk and AppDynamics is a significant advantage
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Ability to work independently and as part of a distributed team
• Adaptability and willingness to provide support during non-standard working hours when necessary
• Bachelor's degree in computer science, Information Technology, Engineering, or a related field

Experience with monitoring tools such as Splunk and AppDynamics