CrawlJobs Logo

Functional Lead - Microsoft Dynamics 365 CRM & Field Service

nttdata.com Logo

NTT DATA

Location Icon

Location:
India , Bangalore

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

NTT DATA is seeking a Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring requirements are translated into scalable, high-quality solutions aligned with industry best practices.

Job Responsibility:

  • Lead requirement gathering sessions, workshops, and stakeholder discussions
  • Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
  • Perform process mapping, gap analysis, and recommend optimized solutions
  • Collaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture
  • Validate system configurations through hands-on testing, walkthroughs, and solution reviews
  • Support Agile delivery processes, including backlog refinement and user story definition
  • Drive UAT planning and execution, including defect triage, tracking, and resolution coordination
  • Ensure adherence to NTT DATA delivery standards and Microsoft best practices
  • Provide regular updates to stakeholders on progress, risks, and dependencies

Requirements:

  • 8+ years of experience in IT project delivery / functional consulting
  • 6+ years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service
  • 6+ years of Strong expertise in requirements analysis, functional design, and process optimization
  • Experience with UAT coordination and defect management
  • Familiarity with Agile and Waterfall delivery methodologies
  • 6+ years of Experience with tools such as Azure DevOps, Jira, or similar

Nice to have:

  • Microsoft Dynamics 365 / Power Platform certifications
  • Experience working in large-scale enterprise implementations
  • Domain experience in Utilities, Manufacturing, Telecom, or similar industries

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Functional Lead - Microsoft Dynamics 365 CRM & Field Service

Functional Lead - Microsoft Dynamics 365 CRM & Field Service

NTT DATA is seeking a Functional Lead with strong experience in Microsoft Dynami...
Location
Location
United States , Remote
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in IT project delivery / functional consulting
  • 6+ years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service
  • 6+ years of Strong expertise in requirements analysis, functional design, and process optimization
  • Experience with UAT coordination and defect management
  • Familiarity with Agile and Waterfall delivery methodologies
  • 6+ years of Experience with tools such as Azure DevOps, Jira, or similar
Job Responsibility
Job Responsibility
  • Lead requirement gathering sessions, workshops, and stakeholder discussions
  • Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
  • Perform process mapping, gap analysis, and recommend optimized solutions
  • Collaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture
  • Validate system configurations through hands-on testing, walkthroughs, and solution reviews
  • Support Agile delivery processes, including backlog refinement and user story definition
  • Drive UAT planning and execution, including defect triage, tracking, and resolution coordination
  • Ensure adherence to NTT DATA delivery standards and Microsoft best practices
  • Provide regular updates to stakeholders on progress, risks, and dependencies
  • Fulltime
Read More
Arrow Right

Project Manager - Microsoft Dynamics 365 CRM & Field Service

NTT DATA is seeking an experienced Project Manager to lead end-to-end delivery o...
Location
Location
United States , Remote
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in IT project/program management
  • 8+ years Proven experience delivering Microsoft Dynamics 365 CRM and/or Field Service projects
  • 8+ years Strong expertise in project planning, execution, and governance
  • 8+ years Experience managing scope, budget, resources, and risks
  • 8+ years Hands-on experience with Agile and Waterfall methodologies
  • 8+ years Experience with tools such as Azure DevOps, Jira, MS Project, or similar
Job Responsibility
Job Responsibility
  • Plan, manage, and execute project timelines and deliverables for Dynamics 365 CRM and Field Service implementations
  • Lead Agile ceremonies including daily stand-ups, sprint planning, and sprint reviews to ensure team alignment
  • Manage project scope, budget, and resources, proactively identifying and addressing variances
  • Track project progress, risks, issues, and dependencies, and drive timely resolution
  • Remove team blockers and facilitate issue resolution across functional and technical teams
  • Maintain project documentation, status reports, and governance artifacts for internal and client visibility
  • Drive stakeholder engagement, ensuring clear communication and expectation management throughout the project lifecycle
  • Coordinate cross-functional teams including business, functional, technical, and QA teams
  • Support post-go-live activities, including hypercare coordination with operations teams
  • Capture lessons learned and continuous improvement opportunities
  • Fulltime
Read More
Arrow Right

Functional Lead - Microsoft Dynamics 365 CRM & Field Service

NTT DATA is seeking a Functional Lead with strong experience in Microsoft Dynami...
Location
Location
United States , Remote
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in IT project delivery / functional consulting
  • 6+ years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service
  • 6+ years of Strong expertise in requirements analysis, functional design, and process optimization
  • Experience with UAT coordination and defect management
  • Familiarity with Agile and Waterfall delivery methodologies
  • 6+ years of Experience with tools such as Azure DevOps, Jira, or similar
Job Responsibility
Job Responsibility
  • Lead requirement gathering sessions, workshops, and stakeholder discussions
  • Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
  • Perform process mapping, gap analysis, and recommend optimized solutions
  • Collaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture
  • Validate system configurations through hands-on testing, walkthroughs, and solution reviews
  • Support Agile delivery processes, including backlog refinement and user story definition
  • Drive UAT planning and execution, including defect triage, tracking, and resolution coordination
  • Ensure adherence to NTT DATA delivery standards and Microsoft best practices
  • Provide regular updates to stakeholders on progress, risks, and dependencies
  • Fulltime
Read More
Arrow Right

Microsoft Dynamics 365 CRM Senior Developer / Tech Lead

The Microsoft Dynamics 365 CRM Senior Developer / Tech Lead role involves design...
Location
Location
United States , Houston
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
  • 8+ Years of Experience in Dynamics 365 CE/CRM Solution Design and development with a focus on Customer Service, Sales, Service or Field Service
  • 8+ Years Development experience in Azure and a basic Web stack (.Net, C#, HTML, CSS, JavaScript) is required
  • 8+ Years Experience in creating Plugins, Workflows and Custom Actions.
  • 5+ Years Experience in customizations and integrations within the rest of Microsoft Ecosystem
  • 4+ Years Experience in large-scale enterprise applications and design patterns
Job Responsibility
Job Responsibility
  • Perform feasibility assessments, planning, testing and technical documentation for our implementation teams on the Microsoft Dynamics platform
  • Review business, functional and technical requirements and translate these into technical solutions
  • Lead technical delivery of Dynamics FS implementations including security, integration, data migration and other solution components, while ensuring that application and solution design best practices are followed
  • Monitor the progress of architecture projects and ensure the agreed design is followed by the implementation team
  • Involved in designing solutions on Microsoft Dynamics 365 Customer Service/Sales/Service or Field Service
  • Document, maintain and update governance documentation and best practices
  • Build and maintain custom components such as plugins, workflows, web resources, Power Automate flows, and Power Apps (Canvas & Model-Driven)
  • Design and implement data integrations using Azure Logic Apps, Azure Functions, REST APIs, and custom connectors
  • Collaborate with solution architects and business analysts to transform requirements into scalable, technical solutions
  • Optimize performance, troubleshoot issues, and ensure best practices in CRM development
  • Fulltime
Read More
Arrow Right

Business System Analyst

As a Business Systems Analyst, you will be a key strategic partner within Greenf...
Location
Location
Canada , Mississauga
Salary
Salary:
90000.00 - 110000.00 / Year
greenfield.com Logo
Greenfield Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent analytical and critical thinking skills
  • Strong understanding of data analysis, process mapping and solution design
  • Ability to thrive in a fast-paced, dynamic work environment
  • Possesses Company values of honesty, integrity, respect, commitment and open to change while modelling the Company Core Principles in all activities
  • Ability to foster collaborative, cross department relationships to meet common objectives
  • The ideal candidate brings positive energy and enthusiasm to the team, making collaborative efforts enjoyable and inspiring colleagues to optimize business systems and processes while fostering growth and a dynamic work environment
  • Must be able to work on a team
  • Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field
  • 5+ years of hands-on experience in Microsoft Dynamics CRM / ERP Dynamics 365 F&O/SCM) including Customer Engagement implementation
  • Demonstrated experience with Dynamics 365 Customer Insights Journeys, Sales, Customer Service, Omnichannel, and data migration/integration
Job Responsibility
Job Responsibility
  • Strategic System Analysis: Analyze and optimize business processes, in Sales, Marketing, and Customer Service, to enhance customer engagement
  • Requirements Gathering & Solution Design: Partner with cross-functional teams, including business stakeholders, developers, and consultants, to capture business needs and translate them into scalable, customer-centric technology solutions, while ensuring alignment with overall business expectations
  • Customer Insights & Omnichannel Expertise: Design, implement, and optimize solutions leveraging Dynamics 365 Customer Insights Journeys, Sales, Customer Service, and Omnichannel capabilities
  • Customer Engagement Process Expertise: Design, implement, and continuously improve customer engagement processes within Dynamics 365, including sales cycles, lead and opportunity management, and customer journey mapping, to ensure solutions meet business requirements and drive measurable outcomes
  • Data Driven Insights: Leverage advanced analytics tools to uncover trends, generate actionable insights, and support data-informed decision-making that drives commercial performance
  • Technology Implementation & Integration: Support the deployment and integration of new commercial systems and enhancements, ensuring seamless connectivity across platforms and alignment with business goals
  • Documentation Create and maintain comprehensive (BRD) Business Requirements Documents for business systems to support transparency and traceability
  • Project Management: Lead and manage system initiatives from inception to completion, ensuring timely delivery of assigned milestones, alignment with stakeholder expectations, and measurable business impact
  • Training and Support: Empower business users and subject matter experts through training and support, ensuring adoption of new tools and maximizing return on technology investments
  • AI-Driven Insights & Analytics: Leverage built-in AI models within Dynamics 365 CE to support data-driven decision-making through lead and opportunity scoring, customer sentiment analysis, churn prediction, and sales forecasting
What we offer
What we offer
  • Formal and informal training opportunities
  • Comprehensive health and dental benefits
  • Income protection: short- and long-term disability coverage, life insurance, paid personal sick time
  • Vacation time exceeding industry standards
  • Company funded retirement savings program with individual contribution opportunities
  • Meaningful and challenging work
  • Curated intentional culture focused on growth and development, engagement, and communication
Read More
Arrow Right

Lead Developer – Microsoft Dynamics 365 CE

We are looking for an experienced Senior Developer to join our HSO India team, s...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
hso.com Logo
HSO
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in Microsoft Dynamics CRM / D365 CE
  • At least 2+ years in a Tech Lead role
  • Deep expertise in D365 CE Customization, Configuration, and the Power Platform
  • Advanced proficiency in C# (.NET), JavaScript/TypeScript, Client-side scripting, and PCF (Power Component Framework)
  • Strong experience with Azure Functions, Azure Logic Apps, and Azure Service Bus
  • Solid experience with GIT version control and Azure DevOps (Pipelines, Boards)
  • Understanding of ETL processes (Azure Data Factory / SSIS) and data migration strategies
  • Excellent command of English (Written & Spoken)
  • Ability to guide junior team members and provide constructive feedback
  • Consulting Mindset
Job Responsibility
Job Responsibility
  • Lead the technical design of complex D365 CE solutions, including architecture definition, data modeling, and integration strategies
  • Translate business requirements into scalable technical specifications, focusing on the AEC (Architecture, Engineering, Construction) and Legal industries
  • Define and enforce governance regarding Dataverse security roles, field-level security, and environment management
  • Hands-on development using Plugins, Custom APIs, JavaScript/TypeScript, Power Automate, and Power Apps (Model-driven & Canvas)
  • Implement complex integrations using Azure services (Azure Functions, Logic Apps, Service Bus) and third-party APIs
  • Extend core functionalities ensuring high code quality and performance
  • Manage the Application Lifecycle Management (ALM) process
  • Configure and maintain build and release pipelines (CI/CD) using Azure DevOps
  • Enforce coding standards and conduct in-depth code reviews to mentor junior developers and ensure maintainable code
  • Work closely with HSO Germany consultants and clients to deliver high-quality services
  • Fulltime
Read More
Arrow Right

D365 Product Configuration Lead

As a D365 Customer Engagement (CE) Product Configuration Lead (PCL) you will pla...
Location
Location
Salary
Salary:
Not provided
coca-colahellenic.com Logo
Coca-Cola HBC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Engineering, or a related field
  • 3-5 years of hands-on experience in Microsoft Dynamics 365 CRM Implementation projects
  • Proven experience in configuration of D365 Customer Engagement Apps and Mobile Apps
  • Experience working with one or more of the D365 CE modules: Sales, Service, Marketing
  • Experience in system integration with other Microsoft products (e.g., Power BI, PowerApps, Azure, etc.) is a plus
  • Strong knowledge of D365 CE platform, including customization and configuration of Entity, Forms, Views, Business rules, Web Resources, Dashboards, Security Roles, Workflows, Relationships, Ribbon and Chart Customization
  • Familiarity with the Power Platform (Power Apps, Power Automate, Power BI)
  • Knowledge of programming languages such as C#, JavaScript or .NET
  • Strong knowledge of data migration and integration tools, including Power Automate and Azure Logic Apps
  • Having strong understanding of Software Development Life Cycle and experience working in Agile environment and participating in Agile ceremonies
Job Responsibility
Job Responsibility
  • Collaborate with the product team & business partners to understand the business processes and requirements
  • Provide guidance on best practices for implementing D365 CE solutions
  • Works in close collaboration with DevOps Team, i.e. Product Managers and Solution Architects on defining Business Specification and splitting them in Backlog Items, providing sequence and effort/Story Points estimation
  • Lead the configuration activities within the D365 CE implementation for various business processes, and deployment of Dynamics 365 Customer Engagement modules (Sales, Marketing, Customer Service, etc.)
  • Configure and customize D365 CE modules & Mobile Apps to meet Business needs (e.g., entity, form, field, relationship design), using the best practices for cross-system requirements
  • Support of Developers in D365 development team to deliver the agreed scope of work
  • Assure usage of Azure DevOps CD/CI Pipelines (ALM, YAML)
  • Integrate D365 CE with third-party applications and legacy systems, where relevant and collaborate with integration teams to provide recommendations and support for configuration & delivery
  • Troubleshoot and resolve complex technical issues that the development team encounters
  • Support creation of key-user and end-user training documentation and training deliveries to ensure successful adoption of D365 CE
What we offer
What we offer
  • Bonus incentives
  • IT Equipment
  • Medical Insurance
  • Free product quota
  • Work with iconic brands
  • Supportive team
  • Work from home
Read More
Arrow Right

Senior Technical Architect - Microsoft Dynamics 365 CE

We are looking for an experienced Technical Architect to join our HSO India team...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
hso.com Logo
HSO
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in Microsoft Dynamics CRM / D365 CE, with at least 2+ years in an Architect or Tech Lead role
  • Deep expertise in D365 CE Customization, Configuration, and the Power Platform
  • Advanced proficiency in C# (.NET), JavaScript/TypeScript, Client-side scripting, and PCF (Power Component Framework)
  • Strong experience with Azure Functions, Azure Logic Apps, and Azure Service Bus
  • Solid experience with GIT version control and Azure DevOps (Pipelines, Boards)
  • Understanding of ETL processes (Azure Data Factory / SSIS) and data migration strategies
  • Excellent command of English (Written & Spoken) is mandatory
  • Ability to guide junior team members and provide constructive feedback
  • Consulting Mindset: Ability to balance technical excellence with business value
  • Strong analytical skills to troubleshoot complex issues effectively
Job Responsibility
Job Responsibility
  • Lead the technical design of complex D365 CE solutions, including architecture definition, data modeling, and integration strategies
  • Translate business requirements into scalable technical specifications, focusing on the AEC (Architecture, Engineering, Construction) and Legal industries
  • Define and enforce governance regarding Dataverse security roles, field-level security, and environment management
  • Hands-on development using Plugins, Custom APIs, JavaScript/TypeScript, Power Automate, and Power Apps (Model-driven & Canvas)
  • Implement complex integrations using Azure services (Azure Functions, Logic Apps, Service Bus) and third-party APIs
  • Extend core functionalities ensuring high code quality and performance
  • Manage the Application Lifecycle Management (ALM) process
  • Configure and maintain build and release pipelines (CI/CD) using Azure DevOps
  • Enforce coding standards and conduct in-depth code reviews to mentor junior developers and ensure maintainable code
  • Work closely with HSO Germany consultants and clients to deliver high-quality services
  • Fulltime
Read More
Arrow Right