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NTT DATA Logo NTT DATA · IT - Software Development

Functional Lead - Microsoft Dynamics 365 CRM & Field Service

India, Bangalore Employment contract · Job Posted May 14, 2026
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Job Description

NTT DATA is seeking a Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring requirements are translated into scalable, high-quality solutions aligned with industry best practices.

Job Responsibility

  • Lead requirement gathering sessions, workshops, and stakeholder discussions
  • Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
  • Perform process mapping, gap analysis, and recommend optimized solutions
  • Collaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture
  • Validate system configurations through hands-on testing, walkthroughs, and solution reviews
  • Support Agile delivery processes, including backlog refinement and user story definition
  • Drive UAT planning and execution, including defect triage, tracking, and resolution coordination
  • Ensure adherence to NTT DATA delivery standards and Microsoft best practices
  • Provide regular updates to stakeholders on progress, risks, and dependencies

Requirements

  • 8+ years of experience in IT project delivery / functional consulting
  • 6+ years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service
  • 6+ years of Strong expertise in requirements analysis, functional design, and process optimization
  • Experience with UAT coordination and defect management
  • Familiarity with Agile and Waterfall delivery methodologies
  • 6+ years of Experience with tools such as Azure DevOps, Jira, or similar

Nice to have

  • Microsoft Dynamics 365 / Power Platform certifications
  • Experience working in large-scale enterprise implementations
  • Domain experience in Utilities, Manufacturing, Telecom, or similar industries
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