Functional Incident Manager

• Take charge, qualify and prioritize functional incidents impacting users and business processes
• Coordinate different stakeholders (business teams, functional support, technical teams, vendors) until service is restored
• Manage major incidents, including leading crisis cells and monitoring action plans
• Provide regular and structured communication to stakeholders (status, impacts, deadlines, workarounds)

• At least 5 years of experience in a banking environment
• Solid technical knowledge, understanding of IT infrastructure and banking applications
• Good knowledge of IT service management processes (ITIL certification would be an advantage)
• General understanding of banking activities and operations
• Excellent communication and interpersonal skills, able to take a coordination role in stressful situations and communicate complex information clearly to technical and non-technical interlocutors
• Proven problem-solving skills and ability to quickly understand issues and propose ideas
• Customer service oriented and able to manage relationships with various IT and business stakeholders
• Team player, takes initiative and works collaboratively

ITIL certification

Supportive environment where everyone is valued and empowered with training and growth prospects