Functional Incident Manager Job at IVY Partners (Genève)

New

Incident Manager

Location

Pakistan , Lahore; Karachi; Islamabad

Salary:

Not provided

10Pearls

Expiration Date

Until further notice

Requirements

10+ years of experience in Service Management, with strong focus on Incident Management
Proven experience managing incidents in 24x7 operational environments (preferably in banking/financial services)
Strong understanding of ITIL processes (ITIL certification preferred)
Demonstrated experience in handling critical incidents in high-availability environments
Excellent problem-solving, coordination, and communication skills
Ability to perform under pressure and manage multiple critical incidents simultaneously
Experience working in large, complex, multi-functional technology environments
Strong stakeholder management and presentation skills (including senior leadership)
Understanding of infrastructure and application architecture fundamentals
Familiarity with global service environments across cloud, on-prem, and hybrid setups

Job Responsibility

Manage the complete lifecycle of incidents in a 24/7 shift environment, ensuring resolution within defined SLAs
Act as the primary point of contact for incidents during assigned shifts
Ensure accurate severity classification and prioritization of incidents
Coordinate with technical teams to drive timely incident resolution
Provide clear, timely communication to technology and business stakeholders during incidents
Monitor incident queues for proper categorization, documentation, and tracking
Collaborate with Command Center to proactively identify and mitigate issues
Facilitate coordination with Problem, Change Management, and other ITIL functions
Maintain high-quality documentation and ensure knowledge sharing across shifts
Ensure smooth shift handovers and continuity of incident management processes

Fulltime

Incident Manager

As an Incident Manager, you will be a part of the Sysco Information Technology S...

Location

United States , Houston

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

5+ years of experience in IT Support handling emails, incidents and phone calls supporting technology products
3+ years of experience in playing the role of an Incident Manager and/or leading a support team
Superior English language and communication skills - both written and verbal
Skills with the ability to articulate technical solutions for both technical and non-technical audiences
Highly motivated, self-directed and responsible contributor
Ability to direct cross-functional resources through incident life cycle
Technical knowledge and experience working with Windows/Linux environments, Cloud environments, SQL, Active Directory, Scripting, etc.
Network troubleshooting knowledge including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing Cloud Services/Platforms
Monitoring tools such as Dynatrace, New Relic, DataDog, Nagios and Splunk
Bachelor's degree in computer science, information technology or equivalent

Job Responsibility

Lead, own and drive incident management bridge calls and chats with support teams, application development teams, infrastructure teams’ business teams, and senior leadership with the purpose of remediating major incidents
Establishing strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios
Applying technical/environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution
Effectively verbalize, document, communicate and facilitate the identification, handling, status reporting, solution options and alternatives, change implementation of various incidents and problems reactively and proactively identified in the IT environment, and effectively bring them to resolution and/or closure
Understand the Service Levels, determine the criticality of incidents, ensure incidents are addressed within agreed SLAs by the service owners, and taking follow-up actions until incidents are resolved
Ensure the correct resources are working on the resolution of major incidents appropriate to the severity and identify when escalation is required and trigger such escalation accordingly
Work closely with Service Owners to deliver a clear, concise picture of incidents and the short-term remediation applied
ensure problem prevention methods and mitigation strategies are continually applied to improve application availability and make recommendations on long-term solutions
Effectively document analysis, business cases, solution strategies, incident and problem tracking, processes, procedures, and knowledge articles associated with implementing fixes and solutions to existing or predicted IT incidents and problems
Facilitate analysis and review meetings and provide recommendations to service owners and platform owners to improve practices, service availability and IT services

Fulltime

Incident Manager - SaaS

We're looking for a technically sharp Customer Incident Manager to join our Cust...

Location

France , Paris

Salary:

Not provided

efficy

Expiration Date

Until further notice

Requirements

Background in technical support or incident management in a B2B SaaS or enterprise software environment
Familiar with both SaaS and on-premise environments
Client engagement where you are the person customers trust when things go wrong
Comfortable leading technical conversations with IT stakeholders: CTOs, architects, and developers, credible enough to hold your ground with all of them
Resilient under pressure, a frustrated client doesn't throw you off
Rigorous with ticket and project follow-up, nothing gets lost on your watch
Native level of French
Full professional fluency in English

Job Responsibility

Own incident management from detection to resolution, keeping clients informed throughout
Act as the main point of contact for CTOs, IT teams, and technical stakeholders during live issues
Hold your ground in technical conversations with developers and architects
Track and follow up on tickets with rigour, making sure nothing falls through the cracks
Handle difficult client situations with composure and clear communication
Coordinate cross-functional responses when incidents have broader impact
Spot patterns in recurring issues and flag them for structural fixes

What we offer

Direct exposure to complex SaaS environments and enterprise IT stakeholders
A team that invests in upskilling and growing from within
Career growth opportunities and internal mobility
Modern offices across Europe
Work in a genuinely AI-driven environment
Team events
People experience program
Hybrid working policy

Hs&qa Incident Manager

We are looking for a Health & Safety / Quality Assurance Incident Manager to str...

Location

United Kingdom , Newbury

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Significant experience leading serious incident investigations and major incident response within telecoms, construction or other high risk, fast paced operational environments
Strong working knowledge of Health & Safety legislation and industry standards (e.g., CDM, RIDDOR, HSG245), with the ability to translate requirements into practical, operationally effective controls
Expertise in structured investigation methodologies, with the capability to analyse complex data, identify root causes and drive meaningful, measurable improvement actions
Excellent communication and influencing skills, able to challenge constructively, engage senior leaders and hold suppliers to account while maintaining strong collaborative relationships
Proven experience working across multi contractor environments, partnering with supply chain organisations and cross functional teams to embed consistent standards and shared ownership of safety and quality

Job Responsibility

Lead the end to end management of all Health, Safety and Quality incidents, ensuring accurate capture, timely escalation, compliant reporting (CDM, RIDDOR, HRB) and robust investigation of all events, from near misses to major incidents
Coordinate real time incident response, including scene preservation, stakeholder notification, initial triage and early engagement with Legal, SCM and other critical functions
Oversee and quality assure complex investigations, ensuring evidence based analysis, clear causal findings and actionable recommendations, with corrective and preventative actions tracked through to verified closure
Own incident governance and intelligence, maintaining a high quality incident database, analysing trends and emerging risks, and converting insights into targeted prevention programmes and safer ways of working
Drive supplier and internal accountability, reviewing incident performance, investigation quality and compliance, and leading cross supplier learning to embed consistent standards and continuous improvement
Champion a culture of openness, early escalation and prevention

What we offer

up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
learning tools
parental leave policies

Fulltime

Bilingual It Incident Manager - Usa Fintech Giant - Exciting Market Entry

Be part of a team to launch a tech product into a new market! International work...

Location

Japan , 東京23区

Salary:

10000000.00 - 15000000.00 JPY / Year

Randstad

Expiration Date

July 30, 2026

Requirements

Experience managing high severity incidents in production or enterprise environments
Strong understanding of application, infrastructure, and operations concepts
Excellent communication skills with the ability to convey complex technical information to non technical audiences
Ability to remain calm, structured, and decisive in high pressure situations
Strong analytical and problem solving skills
Familiarity with incident management tools, ticketing systems, and monitoring platforms (Service Now, JIRA, PagerDuty)
Experience coordinating cross functional technical teams during outages or critical events
Highly fluency in Japanese language, both spoken and written. (Minimum N1)
Highly fluency in English language, both spoken and written

Job Responsibility

Be part of a team to launch a tech product into a new market
International working environment
Competitive package

What we offer

健康保険
厚生年金保険
雇用保険

Fulltime

Customer Incident Manager - SaaS

We're looking for a technically sharp Customer Incident Manager to join our Cust...

Location

France , Paris

Salary:

Not provided

efficy

Expiration Date

Until further notice

Requirements

Background in technical support or incident management in a B2B SaaS or enterprise software environment
Client-facing is where you thrive, you are the person clients trust with technical support
Comfortable leading technical conversations with IT stakeholders: CTOs, architects, and developers, credible enough to hold your ground with all of them
Resilient under pressure, a frustrated client does not throw you off
Rigorous with ticket and project follow-up, nothing gets lost on your watch
Fluent in French and English

Job Responsibility

Own incident management from detection to resolution, keeping clients informed throughout
Act as the main point of contact for IT teams, CTOs, and technical stakeholders during live issues
Hold your ground in technical conversations with developers and architects
Track and follow up on tickets with rigor, making sure nothing falls through the cracks
Handle difficult client situations with composure and clear communication
Coordinate cross-functional responses when incidents have broader impact
Spot patterns in recurring issues and flag them for structural fixes

What we offer

International team
Hybrid working
Learning & career growth
Direct exposure to complex SaaS environments and enterprise IT stakeholders
A team that invests in upskilling and growing from within
Career growth opportunities
Modern offices across 11 European locations
Work in a genuinely AI-driven environment
Fun team events & continuous learning

Staff Program Manager, Incident Management - AV Development

Staff Program Manager, Incident Management – Autonomous Vehicle Development At ...

Location

United States , Milford, Michigan; Remote; San Francisco, California

Salary:

134700.00 - 245000.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

Deep knowledge of incident response frameworks in AV, mobility, or other complex, safety-critical environments
7+ years in incident management, including experience as an Incident Commander or lead responder
3+ years of people leadership experience
Proven ability to stay calm, clear, and precise during high-pressure escalations
Experience briefing senior leadership in real time
Demonstrated experience training teams and reinforcing safety culture
Ability and willingness to participate in a 24/7 on-call rotation

Job Responsibility

Own the incident response vision, roadmap, playbooks, escalation models, and quality standards for AV operations
Align engineering, operations, safety, legal, and executive partners around clear, disciplined incident response processes
Manage and mentor Incident Response Specialists
drive accountability, growth, and team cohesion
Foster a culture rooted in safety, precision, continuous improvement, and psychological safety
Oversee the response for major incidents affecting the AV fleet to minimize safety and operational impacts
Provide executive-level clarity during fast-moving events while ensuring disciplined, real-time response operations
Serve as an escalation point for critical, fleet-impacting, or reputationally sensitive incidents
Partner closely with technical experts to diagnose issues across software, hardware, and systems
Coordinate response efforts with engineering, operations, safety, legal, communications, and executives

What we offer

Health and wellbeing benefit programs
medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays

Fulltime

Incident Manager

This is an incredible opportunity for a progressive, pragmatic, and service-orie...

Location

Philippines , Manila

Salary:

Not provided

Apex Clearing

Expiration Date

Until further notice

Requirements

5 years of relevant work experience, designing, implementing and executing incident management programs
5 years of experience in partnering with Support/Client Partners/Engineering/Product teams and customers to deliver incident response outcomes
Leadership presence with the ability to command and control highly stressful situations with a calming influence
Ability to effectively communicate multi-functionally with both internal stakeholders and external customers or partners
Evidence of a bias to action with strong attention to detail and data-driven decision making
Ability to make logical, quick decisions to progress investigations
Prior experience in documenting and collecting relevant data for accurate metrics and reporting
Handle majority of IM planning and coordination (PD admin, documentation, training, processes, readiness, proactivity, reporting)
Own incident management as a practice and report into ITSM and Tech-Ops leadership. Oversee mentorship and onboarding of new incident manager
Provide the depth of Incident Management experience developed working incidents, conducting lessons learned reviewed, coordinating changes and constantly iterating on the process

Job Responsibility

Deliver results. Use ticket data, client feedback, and experiences to influence and drive improvements in our processes. Produce reports displaying service metrics on key service measures such as response and resolution time
Collaborate with engineering and product teams. As a member of the IT Service Management Team you’ll work closely with other support teams to triage, investigate and restore critical service outages
Focus on continuous improvement. You'll be expected to identify and report on the frequency and severity of technical incidents which negatively impact internal and external customers
Support our world class client base. Promote a culture of quick and effective response to client impacting situations
Identify smart and creative ways to solve issues and client challenges
Stay updated on new technologies and tools. You’re in tune at all times with new functionality within our current tool kit as well as opportunities using 3rd party tools to improve our level of service to our clients

What we offer

market-leading salary with an annual bonus
20 days of vacation leave plus regular and special non-working holidays
training and development budget
private health insurance for medical and dental
life insurance
flexible working hours
parental leave
modern city center office
hybrid work schedule
monthly team lunch-outs

Fulltime

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Functional Incident Manager

Job Description

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