Functional Consultant CRM – Microsoft Dynamics 365

• Requirement Analysis: Gather and analyze customer requirements for CRM system implementation and conduct workshops and interviews to understand business processes
• System Configuration and Customization: Configure and customize Dynamics 365 CRM to meet customer requirements. Implement and maintain CRM entities, forms, workflows, and business rules
• Custom Development: Develop custom plugins, JavaScript, and .NET code to extend CRM functionality. Troubleshoot and debug technical issues within the CRM system
• Data Migration: Plan and execute data migration strategies to ensure smooth transition to Dynamics 365 CRM. Validate and cleanse data to maintain data integrity
• Training and Support: Provide training to end-users on system functionalities and provide post-implementation support and address user queries and issues
• Documentation: Create and maintain documentation for system configurations, customizations, and processes. Develop user manuals and training materials
• Collaboration: Collaborate with cross-functional teams including developers, business analysts, and project managers. Work closely with customers to ensure alignment between CRM solutions and business goals

• Bachelor’s degree in a relevant field (business, information technology, etc.)
• Previous experience as a Dynamics 365 CRM Functional Consultant or similar role
• Proficiency in configuring and customizing Dynamics 365 CRM
• Understanding of CRM modules such as Sales, Customer Service, and Marketing
• Strong programming skills in languages like C#, JavaScript, and .NET
• Knowledge of integration techniques, including RESTful APIs and middleware
• Understanding of database concepts and experience with SQL
• Strong communication and interpersonal skills to interact with clients and team members effectively

Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate or equivalent is a plus