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Alan Logo Alan · IT - Software Development

Fullstack Software Engineer - AI Customer Support

· Job Posted February 16, 2026
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Job Description

You would join the “Support Area”, in charge of building smart products offering the most delightful and scalable Customer Service to 1M+ members across France, Spain, Belgium and Canada. We have developed a team of AI agents that brings immediate and personalized answers to about 50% of member's questions. And when that’s not enough, we seamlessly transfer member requests to our Care experts, who leverage our smart support tooling, a suite of context-aware and AI-powered tools, to answer the request in the most productive and delightful way. We are extending our outstanding conversational experience to new geographies as well as to new modalities (such as voice support).

Job Responsibility

  • Implement new conversational experiences, working across engineering, data, and insurance expertise
  • Work on making our systems and product scale, going from the support of 1M+ members to 10M+ members
  • Have significant influence on system architecture and code quality
  • Mentor engineers, contribute to our product & engineering culture, and help build the team (including participating in hiring, shaping our interview loops, etc.)

Requirements

  • Strong background in software engineering, systems architecture, with a spike in back-end engineering
  • Experience with traditional ML, or LLMs, or voice AI systems is a big plus
  • Product-minded: you want your solutions to be used, impactful and member-centric
  • Self-directed and pragmatic
  • Humble and still willing to grow (no matter your seniority!)
  • Collaborative, enthusiastic about teamwork, learning, and teaching
  • Fluent in English (no need to speak French!)
  • At least 3+ years of experience
  • High potential and curiosity

Nice to have

Experience with traditional ML, or LLMs, or voice AI systems

What we offer

  • Remote work flexibility
  • Stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers
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