Fullstack Software Engineer

Fullstack Software Engineer - AI Customer Support

Alan

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Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You would join the “Support Area”, in charge of building smart products offering the most delightful and scalable Customer Service to 1M+ members across France, Spain, Belgium and Canada. We have developed a team of AI agents that brings immediate and personalized answers to about 50% of member's questions. And when that’s not enough, we seamlessly transfer member requests to our Care experts, who leverage our smart support tooling, a suite of context-aware and AI-powered tools, to answer the request in the most productive and delightful way. We are extending our outstanding conversational experience to new geographies as well as to new modalities (such as voice support).

Job Responsibility:

Implement new conversational experiences, working across engineering, data, and insurance expertise
Work on making our systems and product scale, going from the support of 1M+ members to 10M+ members
Have significant influence on system architecture and code quality
Mentor engineers, contribute to our product & engineering culture, and help build the team (including participating in hiring, shaping our interview loops, etc.)

Requirements:

Strong background in software engineering, systems architecture, with a spike in back-end engineering
Experience with traditional ML, or LLMs, or voice AI systems is a big plus
Product-minded: you want your solutions to be used, impactful and member-centric
Self-directed and pragmatic
Humble and still willing to grow (no matter your seniority!)
Collaborative, enthusiastic about teamwork, learning, and teaching
Fluent in English (no need to speak French!)
At least 3+ years of experience
High potential and curiosity

Nice to have:

Experience with traditional ML, or LLMs, or voice AI systems

What we offer:

Remote work flexibility
Stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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