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Fullstack Customer Engineer

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Bytex Technologies

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Location:
Romania

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a Support Engineer to join a dynamic and highly technical AI-focused customer revolutionizing the code review process. This role is ideal for someone who thrives on solving complex technical issues, has a passion for helping customers, and enjoys working at the intersection of cutting-edge technology and real-world implementation.

Job Responsibility:

  • Work directly with customers to troubleshoot, debug, reproduce, and resolve complex technical issues
  • Educate users on best practices to ensure they maximize the platform’s value
  • Set up Zoom calls with customers to resolve issues, improve their experience, and support product adoption
  • Support the customer success and sales teams on sales, retention, and expansion initiatives
  • Collaborate with engineering to identify bugs, technical defects, and product enhancement opportunities
  • Test new features and contribute to internal tools to improve deployment scalability and auto-support infrastructure
  • Analyze customer usage and proactively identify risks within the install base
  • Translate customer feedback into actionable product improvements in collaboration with development teams
  • Develop and maintain internal and external knowledge bases to support continuous improvement
  • Participate in a scheduled weekday and off-hours support rotation as needed

Requirements:

  • Bachelor’s degree (or equivalent) in Computer Science, Engineering, Mathematics, or a related technical field
  • At least 2 years of experience in technical support, software engineering, or other technical customer-facing roles
  • Excellent communication skills, with business fluency in both written and spoken English
  • Proven problem-solving ability with a focus on debugging and issue resolution
  • Customer-oriented mindset with a passion for delivering exceptional user experiences
  • Experience with modern ticketing and customer support systems
  • Familiarity with at least one programming or scripting language
  • Understanding of software development workflows, including Git, GitHub, CI/CD, and tools like VS Code and Cursor

Nice to have:

  • Experience with code review tools and processes
  • Familiarity with observability practices, root cause analysis, and debugging tools
  • Knowledge of customer success methodologies (e.g. MEDDPICC), retention strategies, or professional services delivery
  • Experience working with cloud platforms (e.g. GCP), PostgreSQL, or self-hosted deployments

Additional Information:

Job Posted:
March 19, 2026

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