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Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount, first-class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
Job Responsibility
Ensure the efficient running of the shop floor, to achieve the highest levels of customer service, sales, and profit
Support the management team managing all personnel, product & merchandising functions, business processes and results for the store
Participate in weekly management meetings and other staff meetings
Clearly communicate with staff about all marketing and sales promotions
Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey
Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner
Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance
Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction
Perform manager-on-duty functions, manage store opening/closing functions and the sales floor
Focus staff on the importance of quality relationships with internal and external customers
Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service
Ensure 'door to floor' best practices with visual merchandising directives for sales floor and back room are being executed
Work with the management team to build a talent pool for key positions, including possible successors
Requirements
Previous track record of supervisory or specialist roles within a premium or luxury brand
Previous people management experience
Effective communicator with the ability to cultivate belonging
Collaborate to win and recognize and celebrate the contributions and achievements of others
Courageous in giving feedback that promotes positive behavioral change
Adapt fast and work with pace
Energetic and inspire trust showing a clear presence on the shop floor
Approach all issues with a 'can do' approach and make informed decisions to find in-store solutions