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Full Time Supervisor

United Kingdom, York · Job Posted June 16, 2026
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Job Description

The Supervisor plays a key role in achieving standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.

Job Responsibility

  • Be responsible for Visual Merchandising of the store - mannequin styling/window vinyls/sale or promotional set ups/product training and standards
  • Implementing weekly model store guidelines and reporting to Area VM
  • Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit
  • Support the management team managing all personnel, product & merchandising functions, business processes and results for the store
  • Participate in weekly management meetings and other staff meetings
  • Clearly communicate to staff all marketing and sales promotions
  • Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey
  • Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner
  • Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance
  • Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction
  • Perform manager-on-duty functions, manage store opening/closing functions and the sales floor
  • Focus staff on the importance of quality relationships with internal and external customers
  • Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service
  • Ensure door to floor best practices with visual merchandising directives for sales floor and back room are being executed
  • Work with the management team to build a talent pool for key positions, including possible successors

Requirements

  • Previous track record of supervisory or specialist roles within a premium or luxury brand
  • Previous people management experience with the ability to resolve conflict and unproductive disagreements
  • Effective communicator with the ability to build relationships with ease
  • Team player who recognises and celebrates the contributions and achievements of others
  • Confident in giving feedback that promotes positive behavioural change
  • Ability to work well with change, quickly adapt and work with pace
  • Energetic and authentic showing a clear presence on the shop floor
  • Approach all issues with a 'can do' approach and act with initiative to find in store solutions

What we offer

  • Competitive and comprehensive benefits program
  • Inclusive and diverse community of associates
  • Equal opportunity employer

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