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Full Time Supervisor

usa.tommy.com Logo

Tommy Hilfiger

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Location:
United Kingdom , Birmingham

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.

Job Responsibility:

  • Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit
  • Support the management team managing all personnel, product & merchandising functions, business processes and results for the store
  • Participate in weekly management meetings and other staff meetings
  • Clearly communicate to staff all marketing and sales promotions
  • Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers’ an exemplary store journey
  • Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner
  • Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance
  • Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction
  • Perform manager-on-duty functions, manage store opening/closing functions and the sales floor
  • Focus staff on the importance of quality relationships with internal & external customers
  • Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service
  • Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed
  • continually review these to ensure they are consistent
  • Work with the management team to build a talent pool for key positions, including possible successors

Requirements:

  • Previous track record of supervisory or specialist roles within a premium or luxury brand
  • Previous people management experience with the ability to resolve conflict and unproductive disagreements
  • Effective communicator with the ability to build relationships with ease
  • Team player who recognises and celebrates the contributions and achievements of others
  • Confident in giving feedback that promotes positive behavioral change
  • Work well with change, being able to quickly adapt and work with pace
  • Energetic and authentic showing a clear presence on the shop floor
  • Approach all issues with a ‘can do’ approach and act with initiative to find in store solutions

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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