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The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
Job Responsibility:
Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit
Support the management team managing all personnel, product & merchandising functions, business processes and results for the store
Participate in weekly management meetings and other staff meetings
Clearly communicate to staff all marketing and sales promotions
Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers’ an exemplary store journey
Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner
Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance
Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction
Perform manager-on-duty functions, manage store opening/closing functions and the sales floor
Focus staff on the importance of quality relationships with internal & external customers
Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service
Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed
continually review these to ensure they are consistent
Work with the management team to build a talent pool for key positions, including possible successors
Requirements:
Previous track record of supervisory or specialist roles within a premium or luxury brand
Previous people management experience with the ability to resolve conflict and unproductive disagreements
Effective communicator with the ability to build relationships with ease
Team player who recognises and celebrates the contributions and achievements of others
Confident in giving feedback that promotes positive behavioral change
Work well with change, being able to quickly adapt and work with pace
Energetic and authentic showing a clear presence on the shop floor
Approach all issues with a ‘can do’ approach and act with initiative to find in store solutions