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Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
Job Responsibility:
Ensure efficient running of the shop floor
Support management team managing personnel, product & merchandising functions
Participate in weekly management meetings
Communicate marketing and sales promotions
Drive shop floor sales and exceed store targets
Foster positive store experience
Support team in delivering business strategy
Achieve company standards/goals for personal sales results
Perform manager-on-duty functions
Focus staff on quality relationships
Ensure staff accountability of building repeat customer base
Ensure 'door to floor' best practices
Work with management team to build talent pool
Requirements:
Previous track record of supervisory or specialist roles within a premium or luxury brand
Previous people management experience with the ability to resolve conflict