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Le Labo fragrances was born in Grasse, France and raised in New York, USA. Creating soulful beauty with care, through our craft of slow perfumery, is the heartbeat of our company. In the same way that our overall approach to perfumery is mindful and alternative - an antidote to classic perfumery, our approach to introducing our creations to clients must remain true to who we are and what we stand for. We freshly hand-blend our fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Joining Le Labo means joining a scented Revolution, initiated almost 20 years ago as the antidote to mainstream fragrances and conventional marketing approaches. We are not pushy and do not have aggressive selling techniques - more important than ‘forcing a sale’ is the experience our clients have. We try to make connections with everyone who walks through our doors. As a Store Manager, you will be responsible for driving retail sales, while delivering genuine and thoughtful customer service. This involves supporting, managing and developing the talent and capabilities of your team. You will be required to lead by example via retail operational excellence, to provide a productive, efficient and collaborative work environment.
Job Responsibility:
Ensuring a welcoming environment for the client in the store
Sharing with the client your knowledge on the art of fine perfumery, on the brand, and on the collection, and create genuine, authentic connections with clients
Lab Technician - fully managing the lab: compounding perfumes, managing the ingredients and stock, labeling and boxing the creations with care
Building client database by gathering client information
Amenity partnership scouting and local/in store event host
Addressing and successfully resolving client situations according to company philosophy and escalating to corporate level for specific requests
Up-keeping and maintenance of the Boutique (retail floor as well as lab area, stock room)
Monitoring daily, weekly, monthly sales and key performance indicators and coaching team in all areas of customer service
Rostering effectively to optimize peak trade opportunities
Ensuring full stock of merchandise and detailed inventory management
Requirements:
Genuine capacity for connection and authentic personality
Souls who appreciate craftsmanship
High emotional intelligence. Calm, laid back and comfortable with silence
Ability to hold real conversations with our clients, and can talk outside of traditional retail scripts
Souls who can appreciate and embrace an organic and mindful approach to service
Strong work ethic and ambitious approach, talks from the heart and passionate
Takes great care and pride in crafting every creation for the client
Team player, works well in a team environment to achieve a common goal
Curious to explore new skills
Strong organization and attention to detail capabilities
Multi tasking: prioritizing and managing time wisely
Ability to quickly learn new procedures and processes
Communication skills: Excellent written, verbal & interpersonal skill
What we offer:
ELC prioritizes High Touch talent development and offers extensive training and education access to all employees
Access to employee discount, gratis and free goods platforms, monthly commission opportunities
A creative, supportive and collaborative work environment for all