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The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.
Job Responsibility:
Promotes customer service by ensuring associates are greeting and assisting customers
responds to customer inquiries and complaints in a professional and timely manner
Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties
reviews time sheets and other payroll documentation for accuracy and submits as appropriate
Monitors associate sales activities and productivity
acknowledges and communicates performance to associates
motivates and trains associates to achieve full
Maintains an awareness of customers to both increase service levels and reduce security risks
remains current on operational policies regarding payment and exchanges, and security practices
Maintains knowledge of current sales and promotions
presents and displays merchandise in accordance with current promotions and standards
Supports and administers receipt and dispatch of inventory and supplies according to company policy
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers
Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines
Models’ sales expectations by utilizing various techniques and communicating product knowledge to the customer
recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires
Builds and maintains a solid customer following through clienteling and wardrobing
Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
Participates in and facilitates visual directives including monthly store sets and merchandise replenishment
Assists in the development of store associates
interprets Key Performance Indicator reports and delivers coaching as needed
provides feedback to Store Manager for associate performance appraisals and evaluations
Requirements:
High School diploma or equivalent
Must be 18 years old or older
Minimum 2 years prior retail or sales management experience preferred
Excellent communication, verbal, and written skills
Able to travel to stores throughout the district
Excellent customer service skills
Knowledge of administrative aspects of store operations
Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
Ability to work a flexible work schedule, including nights, weekends, and holidays is required
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