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As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.
Job Responsibility:
Customer Service & Sales Generation: Lead by example in delivering excellent customer service, set sales targets, coach the team to meet these targets, and ensure product knowledge is up to par
Operations: Manage daily operations, schedule staff efficiently, control payroll, adhere to inventory control processes, and ensure all reporting is accurate and timely
Personnel Management: Oversee recruitment, training, and disciplinary processes to ensure a high-performing team, promote a positive work environment, and manage performance evaluations and development plans
Visual Merchandising: Execute merchandise launches in line with company standards and maintain store presentation
Compliance: Maintain safety standards, act as a policy and procedure role model
Requirements:
At least 2 years retail leadership experience, preferably in fashion and/or accessories
Intermediate computer skills with working knowledge of MS Office
At least 4 years of customer service experience
Experience working with POS systems
Availability to work opening and closing shifts
flexible hours including weekends and holidays
Strong communication skills (verbal & written), including strong relationship building skills
Must be a self-starter who works well independently and in team environments
Ability to communicate in a clear concise and understandable manner
Effective leadership skills to mentor and motivate retail team
Results oriented with a high level of energy and enthusiasm
What we offer:
Health benefits, including dental and vision coverage