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Our client is a leading manufacturer of specialist medical food and equipment for enterally (tube) fed patients. Their dedicated Hospital2Home (H2H) service supports patients transitioning from the hospital back into their own homes. As a Patient Coordinator, you will be the friendly, frontline face of the H2H service. Working out of a modern, vibrant, open-plan office in Sittingbourne, you will handle patient deliveries, resolve queries, and work alongside a dedicated nursing service to ensure these patients receive the highest standard of care and comfort.
Job Responsibility
Patient Onboarding: Welcome new patients or carers to the H2H service in a warm, empathetic, and professional manner, verifying all healthcare details.
Delivery Coordination: Efficiently arrange and schedule patient deliveries via telephone and email.
Stakeholder Liaison: Act as a key point of contact for healthcare professionals, internal teams, and GP surgeries.
Administration & Compliance: Process chemist orders, manage prescription collections, and meticulously log all communications on the internal database.
Query Resolution: Answer and resolve patient and stakeholder inquiries proactively.
Requirements
The Right Attitude: You are naturally patient, caring, understanding, and deeply empathetic.
Experience: Previous experience in a busy, fast-paced customer service environment.
Communication: A professional, confident telephone manner and excellent written communication skills.
Tech Savvy: Competent IT skills with the ability to learn new internal database systems quickly.
Organization: The ability to prioritize your workload, multitask, and stay calm under pressure.
What we offer
Joining a highly supportive, friendly team environment
Comprehensive training program overseen by a dedicated team trainer