CrawlJobs Logo
Eight Sleep Logo Eight Sleep · IT - Software Development

Full Stack Engineer - Customer Experience

United States, San Francisco, CA or New York, NY · Job Posted February 21, 2026
Apply Position
Job Link Share

Job Description

We are looking for a Full Stack Engineer to be the technical backbone of our Customer Experience (CX) transformation. You will build tools, integrations, and monitoring systems that enable our AI agents and human support team to resolve customer issues faster and more effectively. This is a unique opportunity to work at the intersection of AI, customer experience, and software engineering - building solutions that directly impact hundreds of thousands of customers.

Job Responsibility

  • Create the integrations, AI tools, and MCP servers that give our AI agents secure, scope access to the tools needed to ensure customers have a world class experience
  • Own the design and development of AI systems and tools that find and fix issues for customers
  • Develop monitoring systems and dashboards to track AI performance and surface insights about customer issues
  • Identify automation opportunities across the support team's troubleshooting flows
  • Collaborate with Software, Hardware, ML, and Operations teams to reduce the time to root cause and resolve issues, as well as prevent issues from happening again

Requirements

  • 5+ years of full stack engineering experience (Python, TypeScript/JavaScript, SQL)
  • Strong ability to work independently and unblock yourself
  • Experience building tools, integrations, or automation systems
  • Strong Product and UX sense
  • Ability to leverage and orchestrate AI coding assistants effectively
  • Strong debugging skills and the ability to dive deep into complex technical issues
  • Excellent communication skills to work across engineering, product, operations, and CX teams
  • Comfort with ambiguity and the ability to define structure in a fast-moving environment

Nice to have

  • Experience with customer support, SRE, or building chatbots
  • Experience writing and implementing post mortems (or COEs)
  • You’re excited about the health and fitness technology space
  • You have the desire to make an outsized impact as part of a rapidly growing, dynamic team
  • You are willing to roll up your sleeves and use whatever language or framework will best help you get the job done
  • You love thinking about things from the customer’s perspective
  • You have side projects outside of work that you’re excited to tell us about

What we offer

  • Equity participation to every full-time team member
  • Periodic equity refreshments based on performance
  • Every Eight Sleep employee receives a Pod of their own
Eight Sleep - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Full Stack Engineer - Customer Experience

8 matching positions

Full stack Software Engineer and Senior Full stack Software Engineer - Microsoft Security

We have multiple positions open for Full stack Software Engineers and Senior Ful...
Location
Location
Israel , Tel Aviv, Herzliya
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.Sc. or M.Sc. in computer science, software engineering, or equivalent experience
  • 7+ years of professional hands-on software development experience, primarily focused on developing and designing backend services in cloud or on-premises environments
  • proven hands-on experience in front-end development, including building scalable, user-facing applications using modern libraries and frameworks (e.g., React, Angular, or Vue)
  • experience taking initiative, map product/feature requirements, dependencies, and deliverables
Job Responsibility
Job Responsibility
  • Contribute to business-critical initiatives in Microsoft Security
  • Use deep technical skills and the ability to quickly adapt to new areas
  • Improve the end-to-end lifecycle of services
  • Analyze complex system behavior, and apply modern engineering practices to streamline deployments and reduce costs
  • Work on high-end technologies and collaborating across disciplines to deliver impactful features
  • Collaborate with multiple teams across Microsoft to deliver key customer solutions and support technology
  • Fulltime
Read More
Arrow Right

Sr. Full Stack Engineer with Mobile & Video Experience - Xumo

Responsible for planning and designing new software and web applications. Analyz...
Location
Location
United States , Philadelphia; Irvine
Salary
Salary:
111013.65 - 205580.83 USD / Year
comcastadvertising.com Logo
Comcast Advertising
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ Years of Professional experience working in a large-scale enterprise system
  • Experience with Web Technologies including Mobile Development (iOS, tvOS, Android), JavaScript ES6+, React Native, Node.js
  • Working knowledge of configuration and infrastructure management tools
  • AWS/GCP, CloudFormation, Ansible and consul preferred
  • General DevOps knowledge: CI/CD, Terraform, Vault (Concourse/Circle CI/Jenkins)
  • Experience with Video technologies: HLS, MP4, Mpeg-Dash
  • Experience with Video content protection technologies: Widevine, PlayReady, FairPlay
  • Experience with Java/Spring Framework
  • Bachelor's Degree preferred
Job Responsibility
Job Responsibility
  • Collaborates with project stakeholders to identify product and technical requirements
  • Designs new software and web applications, supports applications under development and customizes current applications
  • Trains junior Software Development Engineers
  • Oversees the researching, writing and editing of documentation and technical requirements
  • Keeps current with technological developments within the industry
  • Provides technical leadership throughout the design process
  • Assists in tracking and evaluating performance metrics
  • Works with Quality Assurance team
  • Displays expertise in knowledge of engineering methodologies
  • Displays expertise in process design and redesign skills
What we offer
What we offer
  • Paid Time off
  • Physical Wellbeing benefits
  • Financial Wellbeing benefits
  • Emotional Wellbeing benefits
  • Life Events + Family Support benefits
  • Fulltime
Read More
Arrow Right

Software Engineer II, Product Lines Engineer (Full Stack)

Dandy is transforming the massive and antiquated dental industry. We’re on an am...
Location
Location
United States , New York
Salary
Salary:
144375.00 - 165000.00 USD / Year
meetdandy.com Logo
Dandy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of software engineering experience
  • Professional experience in a production TypeScript and React + GraphQL system
  • A high level of autonomy and the ability to deal with ambiguity
  • Ability to work in any layer of the stack (frontend, backend, infra, data, etc) to ship end-to-end product experiences
  • Strong problem-solving skills and a willingness to learn
Job Responsibility
Job Responsibility
  • Build and maintain core ordering flows used by our end customers every day
  • Dig in and learn about the dental restoratives market
  • Work with other engineers and product managers, along with product GMs, process engineers, operations managers, marketers, CAD designers, etc etc to launch innovative new products for our users
What we offer
What we offer
  • Offers Equity
  • healthcare
  • dental
  • mental health support
  • parental planning resources
  • retirement savings options
  • generous paid time off
  • Fulltime
Read More
Arrow Right

Full Stack Software Engineer II and Senior FS Software Engineer

We have multiple positions open for Software Engineers and Senior Software Engin...
Location
Location
Israel , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.Sc. or M.Sc. in computer science, software engineering, or equivalent experience
  • 5+ years of professional hands-on software development experience, primarily focused on developing and designing backend services in cloud or on-premises environments
  • Experience taking initiative, map product/feature requirements, dependencies, and deliverables
Job Responsibility
Job Responsibility
  • Contribute to business-critical initiatives in Microsoft Security
  • Improve the end-to-end lifecycle of services
  • Analyze complex system behavior, and apply modern engineering practices to streamline deployments and reduce costs
  • Work on high-end technologies and collaborating across disciplines to deliver impactful features
  • Collaborate with multiple teams across Microsoft to deliver key customer solutions and support technology
  • Fulltime
Read More
Arrow Right

Software Engineer- Full stack

Microsoft is a company where passionate innovators come to collaborate, envision...
Location
Location
Canada , Vancouver
Salary
Salary:
85000.00 - 166800.00 CAD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
  • 2+ years of experience with creating responsive and accessible UI using TypeScript, Angular, RxJs, or equivalent
  • 2+ years of backend development experience (designing and working with APIs, databases, etc.)
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Deliver world-class user experiences and cloud services at scale to customers in collaboration with architects, UX designers, and product managers
  • Write secure, performant, well-tested code across web clients and service-side components integrating with LLM-based agent
  • Ensure implementation resiliency, security, reliability, latency, and cost using observability and operational practices
  • act as DRI for key services and drive durable fixes
  • Participate actively in code reviews, bug/issue triage with the feature teams, and support well informed decisions towards business and engineering goals
  • Maintain customer focus, considering current and future needs when designing and implementing features
  • Collaborate effectively within the team and with partner teams across Microsoft
  • Embody our culture and values
  • Fulltime
Read More
Arrow Right

Senior Lead Software Engineer, Full Stack (Enterprise Platform Technology)

Do you love building and pioneering in the technology space? Do you enjoy solvin...
Location
Location
United States , New York
Salary
Salary:
250800.00 - 286200.00 USD / Year
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree
  • At least 6 years of experience in software engineering (Internship experience does not apply)
  • At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)
Job Responsibility
Job Responsibility
  • Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices and full-stack systems to create solutions that help meet regulatory needs for the company
  • Lead the design and implementation of AI-native software engineering harnesses that use approved models, coding agents, and developer workflows in governed control-plane capabilities
  • Build agentic workflow orchestration systems that support planning, code generation, validation, retry loops, human checkpoints, and controlled promotion through delivery environments
  • Define and implement typed input/output contracts, schemas, metadata capture, and workflow state models that make agentic execution auditable and repeatable
  • Develop trace capture, observability, and debugging capabilities for AI-assisted engineering workflows, including prompt/output lineage, tool-call traces, model/runtime metadata, and failure analysis
  • Integrate evaluation results into CI/CD and release workflows, including quality gates for fidelity, build correctness, accessibility, security, performance, and human-review outcomes
  • Build reusable APIs, services, developer tooling, dashboards, and reference implementations that enable teams to adopt AI-native engineering practices consistently
  • Utilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services
  • Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment
  • Partner with application teams to migrate complex software and digital experiences using governed agentic workflows, while preserving engineering quality, customer experience, and enterprise controls
What we offer
What we offer
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits
  • Fulltime
Read More
Arrow Right

Senior Full Stack Engineer

Join a transformative data and AI platform initiative aimed at modernizing enter...
Location
Location
Chile; Colombia; Mexico; Peru; Uruguay
Salary
Salary:
Not provided
Intellias
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in software development using NodeJS
  • Profound knowledge of REST, CORS, and advanced understanding of HTTP and WebSocket
  • Expertise in React, Hooks, HOC, Render Props, and advanced performance optimization techniques
  • Expert understanding of REST, WebSocket, PostgreSQL, RabbitMQ, Redis
  • Proficient in building module-based applications and shared UX libraries (following Atomic design or similar approaches)
  • Expertise in writing efficient, secure, well-documented, and clean JavaScript code
  • Hands-on experience integrating AI coding assistants (Copilot, Cursor, Claude or similar) into daily development workflow
  • Practical understanding of how to prompt, validate, and review AI-generated code to maintain security and quality standards
  • Experience in setting up and managing CI/CD pipelines for production-grade applications
  • Proficient with git-flow
Job Responsibility
Job Responsibility
  • Be part of leading the development of highly robust and scalable server-side applications and services
  • Writing advanced application interface codes using JavaScript following React.js/Typescript workflows and ensuring high performance and best user experience
  • Design and maintain complex databases using Object-Relational Mapping (ORM) tools
  • Translating complex designs and wireframes into high-quality code and building reusable components and front-end libraries for future use
  • Leverage AI-assisted development tools to accelerate coding, refactoring, and code review workflows
  • Apply AI-driven approaches to test generation, debugging, and documentation to improve team velocity and code quality
  • Monitoring and improving front-end performance, ensuring UI/UX designs meet usability guidelines, and optimizing components across various devices and browsers
  • Collaborating with cross-functional teams, product teams, and graphic designers to develop well-structured and flexible architecture, along with the APIs to support it
  • Documenting application changes, developing updates, maintaining existing React systems, and designing and developing new custom components to meet complex project requirements
  • Develop advanced security measures and ensure their proper implementation
  • Fulltime
Read More
Arrow Right

Digital Senior Full Stack Engineer

We've been helping our members save for their future and buy their own home sinc...
Location
Location
United Kingdom , Leeds
Salary
Salary:
Not provided
leedsbuildingsociety.co.uk Logo
Leeds Building Society
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep expertise across React/TypeScript and .NET/C# with demonstrable architectural leadership
  • Significant experience in Software Development including accessibility
  • Expert in relevant strategic skills and tooling
  • proficient across the stack (front-end, APIs, back-end, data, cloud)
  • Experience using source control systems (e.g., Git, Bitbucket)
  • Strong experience building quality solutions using formal testing approaches including TDD, automated unit/integration testing, contract testing, structured manual testing where appropriate, automated system/UI testing, and performance testing
  • CI/CD craftsmanship (Azure DevOps/GitHub Actions or similar) with quality gates and environment parity
  • Proven record designing scalable, resilient systems
  • API design/versioning
  • clean architecture and DDD experience
Job Responsibility
Job Responsibility
  • Take technical ownership of customer-facing solutions, working across React/TypeScript and .NET/C# to design, build, test and run reliable, secure and scalable services
  • Lead complex technical delivery, champion modern engineering practices and help shape high-quality solutions through clean architecture, automation, CI/CD, observability and secure-by-default development
  • Coach and mentor other engineers, raise standards across the squad and define ways of working
What we offer
What we offer
  • Hybrid working – 2 days per week in the office
  • Annual bonus of up to 12%
  • Matched pension contributions up to 10%
  • 26 days holiday, plus bank holidays and holiday purchase scheme
  • Colleague Mortgage and Saver products
  • 2 days' volunteering per year
  • Fulltime
Read More
Arrow Right