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Position Overview: The Payments Technology Lead is a critical leadership role accountable for the strategic management and delivery of complex, critical, and large-scale professional disciplinary areas within our Wealth NAM Payments Technology team. This role leads and directs a highly skilled team of engineering professionals, requiring a comprehensive understanding of multiple interdependent areas within the technology landscape and their interaction to achieve ambitious functional objectives, specifically within the payments ecosystem. The successful candidate will apply an in-depth understanding of the business impact of technical contributions and possess strong commercial acumen, particularly concerning payments innovation and market trends. This position is generally accountable for the delivery of a full range of high-quality digital software services related to payments processing, platforms, and solutions to one or more businesses or geographic regions. Excellent communication skills are paramount for effective internal negotiation, often at a senior executive level, with some external communication as necessary with payment partners. The position holds ultimate accountability for the end results of their area, exercising control over resources, contributing to policy formulation, and leading strategic planning within the Wealth NAM Payments technology domain. This role primarily impacts a significant sub-function and is involved in the short- to medium-term planning of actions and resources. Full management responsibility includes people leadership, budget oversight, and strategic planning, encompassing performance evaluation, compensation, hiring, disciplinary actions, and terminations, as well as budget approval.
Job Responsibility
Demonstrate the ability to attract senior talent and multiple functions from inside and outside of company. Teach others how to set high organizational performance standards, determine performance measures and goals and establish a leadership bar. This will require the ability to facilitate understanding of broader organizational tenets and strategic goals for department
Recognize trends for larger-scale development needs within and across teams and builds plans to develop skills. Share talent development best practices across organization
Large-Scale Payments Software Delivery & Technical Influence:Lead the end-to-end development, implementation, and successful delivery of large-scale, critical, and/or technically challenging software initiatives related topayments platforms, payment gateways, fraud detection systems, or core banking payment integrations. This includes new product development and significant refactoring efforts within the payments space. Heavily influence the technical direction and contribute significantly to critical-path code
Payments Stewardship & Integration: Think holistically in terms of scalable architecture and resilient systems, beyond mere code implementation, specifically for high-volume, low-latency payments systems. Maintain detailed technical knowledge of the work performed by your teams and proactively drive improvements in consistency, integration, and interoperability between your software and related systems owned by other teams, including legacy payment systems and external payment networks
Audit department goals to ensure alignment with broader organizational goals and that these goals are aligned with and accountable for department performance against goals
Develop and communicate department vision that supports the broader organizational vision
ensure team culture consistently demonstrates alignment with leadership principles
and visibly ties department decisions to leadership principles and tenets
Lead the development, implementation, and delivery of successful large-scale, critical and/or difficult software efforts involving significant work (can be new software or a refactor of existing software). Heavily influence the development and write a significant portion of the 'critical-path' code
Think in terms of architecture, not just code. Have detailed knowledge of the work done by your team and proactively work to improve consistency and integration between your software and related software (owned by other teams)
Influence your team’s technical and business strategy by making insightful contributions to team priorities and approach. You take the lead in identifying and solving ambiguous problems, architecture deficiencies, or areas where your team’s software bottlenecks the innovation of other teams. Make software simpler
Able to communicate your ideas effectively to achieve the right outcome for your team and customer. Harmonize discordant views and lead the resolution of contentious issues (build consensus)
Lead design reviews for your team and actively participate in design reviews of related software or other team software at your location
Code, development and implementation decisions set a great example to others. Provide insightful code reviews and take ownership of outcome. ('You ship it, you own it.') Work very efficiently and routinely deliver the right things
Demonstrate technical influence over 3-4 teams, either via a collaborative software effort or by increasing their productivity and effectiveness by driving software engineering best practices (e.g., Security, Quality, Operational Excellence, etc.)
Actively participate in the hiring process as well as mentor others - improving their skills, their knowledge of your software, and their ability to get things done
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Requirements
10+ years of relevant experience in a product line management, e-commerce, and/or strategic planning role
Develop and maintain both front-end components using Angular and back-end services with Java, ensuring seamless integration through well-designed APIs
Architect and implement resilient and high performing microservices architectures, managing data persistence with MongoDB and integrating solutions into continuous deployment pipelines using CI/CD best practices
Significant experience building complex business and/or transactional models
Deep understanding of payments domain, including payment networks, clearing & settlement, fraud management, and regulatory compliance (e.g., ISO 20022, PCI DSS)
Has thrived and succeeded in delivering high quality technology products / services in a high growth environment where priorities shift rapidly
Ability to use hard data and metrics to back up assumptions and develop business cases
First-class leadership and influencing skills, including experience managing a Tech Team
Demonstrated interpersonal and talent management skills, including the ability to identify and develop product management talent