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Full Stack Developer

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NTT DATA

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Location:
India , Pune

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Join NTT DATA as an Applications Managed Services Engineer (L2) where you will ensure the optimal performance of our clients' application technologies. Your role involves managing ErP and Middleware platforms, providing second-line support, and collaborating with teams to resolve incidents. A bachelor's degree in IT or equivalent experience is required. Immediate start is preferred.

Job Responsibility:

  • Ensure the optimal performance of our clients' application technologies
  • Manage ErP and Middleware platforms
  • Provide second-line support
  • Collaborate with teams to resolve incidents
  • Proactively monitor, investigate, and resolve application-based incidents, service requests, and alerts
  • Handle second-line support with a medium level of complexity, focusing on resolving client requests and issues without breaching any service level agreements (SLAs)
  • Update tickets with resolution tasks
  • Log incidents promptly
  • Keep the application infrastructure and services optimized
  • Communicate with other teams and clients to extend support
  • Execute changes carefully as part of the change management process
  • Ensure all changes are properly documented and approved
  • Work with automation teams to optimize efforts
  • Coach Service desk and L1 teams
  • Lead initial client escalations for operational issues
  • Identify problems before they impact client services
  • Contribute to producing trend analysis reports for continuous improvement
  • Support project work
  • Execute approved maintenance activities
  • Assist in implementing and delivering disaster recovery functions

Requirements:

  • Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software
  • Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow
  • Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively
  • Ability to plan activities and adapt quickly to changing circumstances
  • Effective communication skills and the ability to work across different cultures and social groups
  • Active listening skills to understand clients' needs and craft a positive client experience
  • Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary
  • A bachelor’s degree in information technology/computing or equivalent work experience

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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