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We’re building autonomous AI agents that resolve customer support tickets for e-commerce businesses end-to-end. They cancel orders, issue refunds, check inventory, talk to suppliers, and get better over time. To make this scalable, we’re building an AI Manager: a higher-level agent that trains, monitors, and optimizes the Support Agents with minimal human input - effectively an AI-run support team.
Job Responsibility:
Ship production features across the stack
Work in tight loops: build → test → measure → refine
Use AI tools daily (Cursor, Claude, etc.) and push them further
automate glue work, generate scaffolds, build evals, multiply your own output
Take ownership of outcomes, not tickets
Requirements:
You can own features end-to-end and enjoy doing so
You ship fast and care about quality, clean architecture, solid tests, good UI
You’re resourceful and persistent, you figure things out
You’ve built things you’re proud of (products, open source, side projects)
You use AI tools daily and want to keep raising that bar
You think in systems and multipliers, not just tasks