Full Service Schools Program Manager Job at United Way (Jacksonville)

Job Description

Reporting to the Director of Full Service Schools (FSS), the Full Service Schools Program Manager provides strategic and operational leadership to advance the effective implementation, performance, and sustainability of the Full Service Schools (FSS) program model. The role is highly focused on excellence in grant management, systems administration, reporting, and compliance, while supporting strong partnerships, progress monitoring, and cross‑department collaboration to advance goals related to youth opportunity through mental health and well‑being in Duval County Public Schools. The Program Manager strengthens site‑level implementation and coordinator effectiveness through training, analysis, technical assistance, and continuous improvement, while contributing to United Way’s broader efforts and community impact objectives across Northeast Florida.

Job Responsibility

Manage strategic implementation and performance of Full Service School (FSS) program model across sites, aligning operations with program goals, funder expectations, and United Way strategic priorities
Partner with and support the Full Service School Director in driving effective implementation of the FSS program model by addressing specific operational and strategic needs
assisting with school and community partnerships
and helping oversee program providers program to ensure alignment with program goals and contractual requirements
Lead grant management for all funding sources supporting Full Service Schools, ensuring all deliverables, reporting requirements, and milestones are met while maintaining full compliance with contractual, programmatic, and funder expectations
Monitor progress toward program goals and outcomes using performance indicators and compliance benchmarks to assess effectiveness
Research best practices, analyze programmatic and provider performance data, translating findings into clear reports, actionable insights, and recommended next steps for Community Impact leadership
Advise department leadership on program strategy, risks, and opportunities by synthesizing site‑level data, provider performance trends, and coordinator feedback
Partner cross‑functionally with departments (Finance, Marketing, Resource Development etc.) to ensure coordinated execution, shared accountability, and timely decision‑making
Strengthen program outcomes by supporting and coaching FSS Coordinators, providing targeted guidance on service delivery, problem-solving, compliance expectations, school & provider relationships, and continuous improvement practices
Lead provider performance management and accountability, including compliance monitoring, program audits, site visits, and performance reviews
Manage system databases, reporting, and knowledge management processes, ensuring data integrity, ease of data entry, effective use of platforms (SAMIS), and accurate documentation
Facilitate learning, training, and capacity‑building efforts for staff and providers to reinforce performance expectations, ensure consistent understanding or program expectations, systems, compliance standards, and practices that support high-quality implementation
Coordinate and lead key program communications and events to ensure alignment, clarity, and timely information‑sharing in support of program implementation and outcomes

Requirements

Bachelor’s degree from an accredited institution in social work, public administration, education or other related field
Minimum of 3 years experience in this field
Demonstrated leadership in complex, multi‑site initiatives, ideally within education, nonprofit, or community impact environments
Strong command of grant and contract functions, including compliance assurance, deliverable tracking, reporting, and funder requirements
Data‑driven mindset with the ability to interpret program and performance data, generate actionable insights, and support sound decision‑making
Capacity to coach and support staff (including program coordinators) to strengthen implementation quality, accountability, and outcomes
Proficiency in partnership development and stewardship, particularly with school districts, service providers, and cross‑sector stakeholders
Fluency in data systems and technology, including program databases (SAMIS preferred) and Microsoft Office platforms
Knowledge of school‑based mental health or youth‑serving programs and their role in reducing barriers to learning
Strong communication, collaboration, and facilitation skills, with the ability to operate effectively across departments and with senior leadership
Highly organized, adaptable professional known for sound judgment, problem‑solving, prioritization, and performance in fast‑paced environments
Ability to work with minimal supervision
Effectively prioritizes work and establishes clear goals in coordination with supervisor
Flexibility to work variable shifts within a hybrid, remote environment
Must pass pre-employment drug screening
Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance
Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida
Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community
Must pass a Level 2 background screening prior to employment
Ability to pass and maintain a Level 2 background check is required

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Full Service Schools Program Manager

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