Fulfilment Unit Manager, IKEA

IKEA

Location:
Mexico, Ex Hacienda de Xalpa

Category:
Logistics

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Fulfilment Unit Manager, you will be responsible for leading and managing the IKEA Fulfilment Unit to maximize its potential by maintaining a strong focus on current activities and organizational readiness, as well as proactively identifying new business opportunities to improve productivity and operational efficiency. You will build and develop IKEA and the Fulfilment Unit in alignment with the IKEA Vision, the IKEA Business Idea, and the IKEA Human Resource Idea in order to secure the short-, medium-, and long-term growth and profitability of the business. You will also lead and inspire the team to create and implement a unit business plan that combines national priorities with local needs, thereby communicating a coherent and consistent message to co-workers.

Job Responsibility:

To lead the Customer Fulfilment Unit and to work with the Country Fulfilment team to secure the highest goods availability according to an accurate forecast, through customer order fulfilment, always at the lowest possible cost
To take the IKEA national business plan and ensure that the Fulfilment Unit plan is aligned with it while meeting local consumer needs
To ensure active collaboration with the stores to act as a highly efficient and well-staffed fulfilment mechanism, in order to implement efficient operational solutions and optimize resources.

Requirements:

Understanding how to lead and manage in order to build high performing teams and secure succession for the future
Ability to inspire others to see possibilities
Demonstrates clear communication and coaching skills
Experience of adapting to different styles of working to get the best of all team members (situational leadership)
Proven ability to prioritize and organize personal work tasks and the work of others in order to make the most efficient use of time available
Understand budget, cost and key performance measurements used to plan, follow up and steer the business
Well-developed analytical and numerical skills
A thorough understanding of profit and loss and the key performance measurements used in the fulfillment unit to plan, follow up and steer the business
Understand the business plan process and how to integrate logistics priorities into that plan
Proven ability to set expectations and provide clear direction
Understand capacity planning and can analyze future needs and formulate actions to meet these needs at the lowest total cost
Understand how other functions contribute to successful logistics operations
Proven ability to confront and manage poor performance
Understand the IKEA Code of Conduct, regulations and legislation relating to health, safety and security
Knowledge of the IKEA Concept description, including the IKEA vision and business idea, and IKEA culture and values
Knowledge of the Commercial Review process and ability to take action based on the learning/results
Ability to communicate confidently and clearly in English.

Nice to have:

Customer orientation and centricity
Eagerness and desire to understand the IKEA business and customer needs
Inspired by IKEA vision, values and culture
Enjoy applying strategic, tactical and operational approach for analysing business opportunities from customer perspective
Hungry for knowledge and want to improve skills and learning
Ability to stimulate and create healthy competition.

Additional Information:

Job Posted:
June 19, 2025

Expiration:
July 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fulfilment Unit Manager