Fulfilment Team Leader, IKEA

IKEA

Location:
Australia, Slacks Creek

Category:
Logistics

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We're on the lookout for dedicated and experienced Team Leaders to join our Fulfilment team! These are permanent full-time opportunities where you'll be leading and supporting our co-workers, driving everyday operations, and helping create a great customer experience. If you're passionate about togetherness, thrive in a fast-paced environment, and are inspired by working in a values-led organisation, we look forward to seeing your application.

Job Responsibility:

Managing and supporting the day-to-day operations, activities and co-workers of the Fulfilment Operations team including rostering, breaks, and ensuring KPIs are communicated and achieved
Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
Maintain a clean, organised, and safe working environment throughout the store and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy

Requirements:

2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
Previous retail management experience at a big box retailer or multi-site experience
Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement
Passionate about ensuring we meet our customers in the best way and securing excellence in Fulfilment Operations, leading your team with a customer centric mindset
Experience in leading teams in an operational function with proven record of successful leadership delivering both business results and people development
Sound computer literacy and understanding of Microsoft Office suite/apps
Exceptional communication skills, you can build relationships, collaborate and effectively influence and manage key stakeholders
A forward thinker who works calmly under pressure, capable of making agile decisions and problem solving
Comfortable working a mix of strategic, tactical, and operational tasks. You can manage high-volumes and enjoy working in a fast paced, vibrant, and changing omnichannel environment
Good self-awareness and have a safety mindset, leading yourself and others, to provide a safe working environment, whilst delivering results

What we offer:

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
July 31, 2025

Expiration:
August 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fulfilment Team Leader

IKEA

Location:Australia, Slacks Creek

Category:Logistics

Contract Type:Employment contract