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We're the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you've wonder who's responsible for finding effective and efficient ways of picking up the products for our customers, that's us. We're passionate about working together to improve the customer experience at IKEA!
Job Responsibility:
Provide analytical support for local business plans and In-Warehouse Logistics (IWL) projects, proposing data-driven solutions to enhance operational efficiency
Collaborate with warehouse teams to optimize working processes and continuously improve warehouse operations
Ensure smooth daily operations by maintaining warehouse systems, troubleshooting issues, and coordinating with Helpdesk for timely incident resolution
Evaluate and implement system changes and updates, ensuring alignment with Distribution Center (DC) needs and successful change management
Manage software installations and upgrades across warehouse hardware and support the rollout of new system releases
Develop and deliver training programs on Warehouse Management Systems (WMS) and ensure proper documentation and working methods are followed
Create live dashboards using Power BI and other tools to monitor key warehouse metrics and performance indicators
Act as the main point of contact for assigned IT tools, managing incidents, updates, and communication with end users
Support logistics setup and range management to assess warehouse capacity and recommend optimal storage solutions
Collaborate with global DCs to adopt best practices and contribute to continuous improvement in IKEA operations
Demonstrate strong problem-solving and communication skills while working cross-functionally to drive operational excellence
Requirements:
Experience working with Astro or similar warehouse management tools
Familiarity with working in a Distribution Centre (DC)
Proven ability to troubleshoot technical or system issues in a warehouse or logistics environment
Hands-on experience in implementing or supporting system upgrades, releases, or software installations for warehouse operations
Ability to train and educate end-users on warehouse systems or IT tools
Strong analytical skills to evaluate change requests and assess their operational impact and benefits
Experience managing or supporting hardware configuration, installation, or maintenance in a warehouse setting
Proficiency in creating or using dashboards in Power BI (or similar tools) to monitor warehouse performance metrics
Experience in coordinating communication and change management during system updates or new releases
Confidence in cross-functional collaboration, including working with global or regional teams to align practices
Experience in developing or maintaining process documents, training materials, and task descriptions for warehouse operations
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