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Fulfilment & Replenishment Unit ESP Manager

https://www.ikea.com Logo

IKEA

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Location:
Australia , Richmond ▼

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Category:
Logistics

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Are you a leader in customer-centric operations with a talent for building strong partnerships and driving business results? Join us as our Fulfilment & Replenishment Unit ESP Manager! Customer Fulfilment is critical to IKEA's omnichannel vision, ensuring seamless, high-quality shopping experiences. We operate as an integrated, end-to-end function, collaborating with external partners to achieve business objectives and deliver results. As our Fulfilment & Replenishment Unit ESP Manager, you will directly oversee customer-centric, high-performing operations at our Melbourne and Brisbane CDC sites. You'll lead, plan, and optimise operations, driving continuous cost improvements and fostering strong collaboration with the IKEA market and SO teams.

Job Responsibility:

  • Manage high-performing daily operations, ensuring SOP and Fulfilment concept compliance, digital readiness, KPI achievement, and effective contract negotiation
  • Oversee the tendering process, uphold contractual service standards, and work with new business opportunities in the IKEA network
  • Ensure strong communication and collaboration between IKEA and the External Service Provider (ESP), CEVA logistics, developing and executing strategic business plans with a customer focus
  • Represent the unit in operational and omnichannel development decisions, championing entrepreneurial thinking and driving continuous improvement in quality, efficiency, and innovation
  • Support ESPs in building an inspiring environment through long-term competence development and knowledge sharing

Requirements:

  • University degree in Economics, Logistics or Supply Chain Management, or proven performance in logistics, commercial or supply chain management
  • 4 to 6 years working experience in a management position, preferably in distribution, retail or logistics, with proven successful leadership delivering both business results and people development
  • Retail, home furnishing, supply chain or customer service experience, with knowledge of labour laws and third-party relations including unions and external service providers
  • Experience securing implementation of mid-term and long-term strategies and plans, successfully leading projects on country, market or national level, with proven ability to influence in a matrix organisation
  • Good coaching, mentoring, conflict management and problem-solving skills, with fluency in English both written and verbal

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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