CrawlJobs Logo
IKEA Logo IKEA · Logistics

Fulfilment Operations Team Leader

Canada, Halifax Employment contract 58960.00 - 64000.00 CAD / Year · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Job Responsibility

  • Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness at all times at the lowest possible cost
  • Take direct lead with identifying, recruiting, retaining and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession
  • Maintain a clean, organised and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security and the environment
  • Secure effective, qualitative and efficient daily fulfilment operations within the assigned area of responsibility by contributing to goal setting, people, shift and equipment planning, create co-workers' quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyse existing workload to secure daily volume handling and meet seasonal needs
  • Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

Requirements

  • University degree and 2 years of related experience, or minimum 5 years of related experience
  • Minimum 1 year of managerial experience

What we offer

  • Wellness days (in addition to your vacation days!)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
IKEA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Fulfilment Operations Team Leader

8 matching positions

Fulfilment Operation Team Leader

Lead the team behind the scenes that make the IKEA products available to the man...
Location
Location
Italy , Rimini
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience as a coordinator of a team and of logistics processes
  • Good knowledge of retail and/or logistics processes, tools and working methods
  • Good knowledge of different leadership styles and how to adapt it according to needs and different situations
  • Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business
  • Understanding and active usage all IKEA manuals, and the relevant Standard Operating Procedures
  • Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security
  • Knowledge and skills of safe and efficient forklifts' driving working methods according to IKEA rules and local legislation
  • Ability to communicate in English and Italian
Job Responsibility
Job Responsibility
  • Reach excellence in daily running fulfilment unit operations by assigning job duties to co-workers and communicate objectives and goals daily
  • Lead, coach and develop the operational teams
  • Secure all is performed with high quality at lowest possible costs and the customer in focus and always with an everyday safe, sustainable, and healthy work environment in mind
  • Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
  • Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team
  • Maintain a clean, organized, and safe working environment throughout the unit
  • Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility
  • Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment
What we offer
What we offer
  • Inclusive work environment
  • Diverse and supportive climate
  • Fulltime
Read More
Arrow Right

Fulfilment Team Leader

Fulfilment Team Leader position at IKEA responsible for leading and motivating a...
Location
Location
Italy , Roncadelle
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience coordinating or supervising a team in a fast-paced operational or customer-facing environment
  • Understanding of basic operational processes, tools and working methods
  • Strong leadership skills with ability to adapt different leadership styles
  • Ability to understand costs, priorities and key performance indicators
  • Proactive approach to following standards and procedures
  • Interest or basic skills in safe equipment usage
  • Ability to communicate confidently in both Italian and English
Job Responsibility
Job Responsibility
  • Lead and motivate a team ensuring high product availability and smooth daily operations
  • Take ownership of identifying, recruiting, developing and retaining talents
  • Ensure clean, organised and safe working environment promoting safety culture
  • Secure efficient daily operations by planning people, shifts, workflow and equipment
  • Contribute to implementation of sustainability initiatives within operations
What we offer
What we offer
  • Structured HR processes including onboarding, training, coaching sessions
  • Employee Assistance Program providing confidential support
  • Corporate canteen with affordable meals
  • 15% employee discount on IKEA products
  • IKEA Vouchers for important life events
  • Corporate discounts portal for travel, leisure, technology
  • Annual bonuses based on business performance
  • Fulltime
Read More
Arrow Right

Fulfilment Operations Manager

We're the team behind the scenes that make the IKEA products available to the ma...
Location
Location
South Korea , Goyang-Si
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Interest in home furnishing, people's life at home, and the IKEA product range
  • Passion for developing people and talent
  • Drive to exceed goals through people
  • Passion for logistics and working in a fast-paced and constantly changing retail environment
  • Understanding of retail logistics performance monitoring and how KPIs are built up and influence each other
  • Knowledge of working methods to prevent goods' damages during all in-store goods flow processes
  • Knowledge of effective merchandising principles that make shopping easy and keep sales spaces full and attractive
  • Experience in creating, following, and maintaining guiding framework documents with internal and/or external stakeholders
  • Knowledge of supply chain methods, policies, and requirements related to goods transportation and delivery from IKEA warehouses and suppliers to IKEA store and from IKEA units to customer homes
  • Able to work on weekends, public holidays and between 05:00 and 21:30
Job Responsibility
Job Responsibility
  • Collaborate with the Fulfilment Manager, Fulfilment Integration Manager and Sales to optimize store capacity, balancing inbound and outbound volume for efficient fulfilment operations, and planning for future needs
  • Lead the fulfilment operations team in collaboration with the Store Fulfilment Operations Leader and commercial team to ensure optimal goods availability and efficient order fulfilment
  • Identify, recruit, retain and develop the many talents in the fulfilment operations team to secure a diverse, competent team that can execute it's assigned responsibilities with confidence and secure the future succession
  • Uphold IKEA's commitment to environmental sustainability, taking actions that contribute to long-term profitability in a sustainable way
  • Foster IKEA's values and culture, inspiring colleagues to achieve extraordinary achievements
  • Ensure the team's compliance with IKEA's code of conduct, internal regulations, and local legislation regarding health, safety, security, and the environment
  • Guarantee a positive customer shopping experience through effective, quality, and efficient goods flow within the store's processes
  • Fulltime
Read More
Arrow Right

Fulfilment & Replenishment Operations Coordinator

Customer Fulfilment (CFF) is a fundamental part in making IKEA omnichannel retai...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University/college degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in retail and/or logistics role
  • proven experience in utilizing technical equipment
  • proven record of applying and taking personal initiatives
  • computer skills
  • experience in planning and improving daily operations
  • confident and clear communication in English both written and verbal
Job Responsibility
Job Responsibility
  • Support the team both planning/leading and perform task for major areas of responsibility, picking, packing, unloading, loading, replenishment of goods/orders and yard operations, within the agreed time with the customer in focus
  • coordinate and prioritize tasks and assignments by having the total operation in mind
  • maintain a clean, organised, safe and sustainable environment throughout the unit area
  • ensure adherence and compliance of all safety requirements, Standard Operating Procedures, and secure proper training across function
  • responsible for the achievement of the goals determined by the Fulfilment/Replenishment Operations Team Leader, in order to support overall operations goals and achieve excellence in running operations
  • supervise the daily processes in the assigned area of responsibility, acting on deviations, solving problems in timely manner, identifying and acting on improvement potentials and ensuring that daily routines are followed
  • Fulltime
Read More
Arrow Right

Fulfilment Operations Team Leader

Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel reta...
Location
Location
South Korea , Gwangmyeong-Si
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Interested in home furnishing, people's life at home, and the IKEA product range
  • Passion for developing people and talent
  • Passion for logistics and working in a fast-paced and constantly changing retail environment
  • Understanding of budget, cost and key performance indicators and how to use them to plan, follow up and steer the business
  • Analytical and numerical skills
  • Skilled in creating an efficient and cost-effective commercial performance
  • Understand and actively use all IKEA manuals, specifically the In-store Logistics the IKEA Way manual to build additional competence
  • Understand IKEA Code of Conduct, as well as regulations and legislation relating to health, safety and security
  • Knowledge and skills of safe and efficient forklifts' driving working methods confirmed by Forklift operator certifications according to IKEA rules and Local legislation
  • Ability to lead based on performing and delivering while learning and developing
Job Responsibility
Job Responsibility
  • Work closely with Fulfilment team to secure correct usage of short term capacity of the store in order to maximize efficient logistics operations with the right balance in inbound and outbound volume by considering space, equipment and people
  • Influence and lead Fulfilment Operations Co-workers within the assigned area or responsibility to secure the highest goods availability and enable customer order fulfilment at all times at the lowest possible cost
  • Identify, recruit, retain and develop the many talents in Fulfilment Operations Team to secure a diverse, competent team that can execute it’s assigned responsibilities with confidence and secure the future succession
  • Contribute to positioning the IKEA store and the IKEA Brand as responsible partners in lowering environmental impact by taking relevant actions that contribute to achieving long-term profitability in a sustainable and environmental way
  • Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store and especially in Fulfilment Operations Team
  • Ensure that Fulfilment Operations Co-workers work in compliance with the IKEA code of conduct, internal IKEA regulations and local legislation relating to health, safety and security and the environment
  • Contribute with relevant fulfilment operations input and feedback to the logistics action plan and ensure that these actions are implemented in the inbound- and/or outbound fulfilment operations processes
  • Share knowledge of effective and efficient fulfilment operations within assigned area of responsibility with colleagues and business partners to support their competence development, including understanding of the principles of health and safety in goods
  • Secure effective, qualitative and efficient daily fulfilment operations within the assigned fulfilment operations flow process(es) in order to guarantee customer shopping experience through quality of products, merchandising and stock accuracy
  • Contribute to the task and goals of the IKEA Value chain as stated in Global Service Protocol, local appendices and service agreement with Transport Service Providers through correct execution of the assigned fulfilment operations flow processes
  • Fulltime
Read More
Arrow Right

Fulfilment Operations Team Leader

This is your opportunity to be part of something exciting. We’re looking for pas...
Location
Location
New Zealand , Auckland
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience (3+ years) in warehouse management, preferably in distribution, big box or high-volume retail environment
  • Previous experience (3+ years minimum) demonstrating strong leadership skills and the initiative to coach large and diverse teams, ranging from 15 to 20 direct reports
  • Proven experience delivering business results, developing people, and building effective stakeholder relationships in a high-volume, structured environment
  • Thorough understanding of standard operating procedures and safe working requirements for fulfilment, with demonstrated experience leading safety culture
  • Competence in resource planning aligned with changing sales forecasts, and fulfilment flow allocation to ensure a productive workflow
  • Strong communication and leadership, with a demonstrated capacity to lead large teams, set clear priorities, delegate tasks effectively, provide constructive feedback when managing performance
  • An authentic and entrepreneurial approach to leadership with a high level of integrity. You connect with IKEA’s values, lead by example, and have demonstrated ability to lead an inclusive and high performing team
Job Responsibility
Job Responsibility
  • Managing and supporting the day-to-day operations, activities and co-workers of the Fulfilment Operations team including rostering, breaks, and ensuring KPIs are communicated and achieved
  • Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
  • Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure succession readiness
  • Maintain a clean, organised, and safe working environment throughout the store and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment
  • Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy
  • Create co-worker quality awareness to prevent damages, drive the implementation of projects, and analyse existing workload to secure daily volume handling and meet operational excellence
What we offer
What we offer
  • 5 weeks of Paid Annual Leave, Parental Leave Pay, and more
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% discount for Co-workers
  • Provided Co-worker uniforms
  • Fulltime
Read More
Arrow Right

Fulfilment Operations Team Leader

Location
Location
South Korea , Goyang-si
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good knowledge of retail and/or logistics processes, tools and working methods
  • Good knowledge of different leadership styles and how to adapt it according to needs and different situations
  • Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business
  • Understanding and active usage all IKEA manuals, and the relevant Standard Operating Procedures
  • Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety and security
  • Knowledge and skills of safe and efficient forklifts' driving working methods according to IKEA rules and local legislation
  • Good knowledge of the IKEA Concept, the IKEA Brand Identity, and the IKEA Culture & Values
Job Responsibility
Job Responsibility
  • Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
  • Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession
  • Maintain a clean, organized, and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment
  • Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs
  • Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment
  • Fulltime
Read More
Arrow Right

Fulfilment Operations Manager

Fulfilment operations department secure and execute the excellence in end-to-end...
Location
Location
New Zealand , Auckland (Māngere)
Salary
Salary:
112250.00 - 132000.00 NZD / Year
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management
  • 2-4 years’ working experience in leading people and/or management position (preferable in distribution, retail, logistics or similar) with a proven record of successful strategic leadership delivering both business result and people development
  • Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into action plans
  • Effective communication and leadership abilities, with a demonstrated capacity to lead co-workers and team leaders, set clear priorities, delegate tasks effectively, and provide constructive feedback when performance managing
  • Cultural competency and the ability to integrate equality, diversity, and inclusion practices within a workplace
Job Responsibility
Job Responsibility
  • Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience
  • Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency
  • Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team
  • Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity
  • Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning
  • Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations
  • Fulltime
Read More
Arrow Right